Company Description
About Adtalem Global Education
Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.
Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.
Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly.
- REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.
Job Description
This position manages a blended portfolio of multiple institutions that Adtalem Shared Operations supports as well as acting as a liaison for the team. Is responsible for compliant and efficient administration of student finance operations. This role acts as a first line contact for team questions, coaching and mentoring of colleagues, and assisting managers with additional projects. These functions are performed with minimal supervision and with a high level of subject matter expertise. Works closely with academic partners, other functional areas within Shared Operations, and other Adtalem departments to research and resolve any student finance issues. This role is responsible for identifying trends and providing a thorough, holistic customer experience to internal and external customers. It is expected that this colleague will identify and recommend continuous improvement ideas as well as assist in the implementation of team and department initiatives.
Responsibilities
- Manages and resolves escalated issues in a timely manner. Provides exceptional customer care to internal and external stakeholders by accepting ownership of student finance issues and questions.
- Accurately and thoroughly documents all transactions in the appropriate institutional systems
- Provides training, guidance, and coaching to entry-level and tenured team members, as needed including sharing best practices with colleagues for all supported institutions.
- Conducts One-on-Ones with assigned colleagues and support them with career and professional development opportunities
- Maintains a thorough understanding of all Title IV/Non-Title IV programs, policies and procedures including institutional policies and international, federal, and site regulations. Complies with applicable international, federal, and state laws.
- Identifies opportunities and solutions that improve current methods and actively participates as a change leader in a constantly evolving organization.
- Delegate work to other team members, and act as a point of contact in the absence of Manager.
- Build and maintain effective relationships with internal and external stakeholders
- Assists leadership or others with completing team reporting and is responsible for analyzing team data and trends
- As needed actively participates in internal and external audits
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Bachelor's Degree required
- 3 years’ experience in financial aid required and
- Experience with Student Financial Aid software application required and
- Strong presentation skills and prior experience speaking in front of leadership required
- Demonstrate holistic understanding of Title IV life cycle, Institutional policies and procedures.
- High level of interpersonal, communication, problem solving and analytical skills
- Ability to work independently as well as function as part of a team
- Must be a self-starter with the ability to prioritize effectively
- PC skills in Microsoft Office, Internet applications and database software.
- Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
- Self-motivated and willing to take ownership of, and quickly resolve, complex issues
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $47766.34 and $86253.75. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Adtalem’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
