Company Description
About Ross University School of Medicine
Ross University School of Medicine (RUSM), an Adtalem Global Education institution, expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.
In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.
Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.
Job Description
The Registrar Advisor is responsible for counseling students regarding University policies and procedures related to enrollment, records and registration, grades, USMLE registration and processing, graduation and providing excellent customer service to internal and external customers. Also responsible for processing a high volume of student information through the Banner student information system and Salesforce CRM. All of these responsibilities require a high degree of accuracy and attention to detail and a moderate level of independent judgment and discretion.
Responsibilities
- Performs Medical degree audits, which involves the review of a student’s academic records to ensure that the student has met all requirements for the degree. Communicates with student regarding the status of graduation application and degree audit and counsels them regarding any outstanding requirements or issues. Tracks degree audit status using Salesforce CRM and updates student’s record in Banner when degree is awarded. Receives, processes and mails diplomas to students.
- Answers phone calls and responds to and resolves Salesforce incidents. Counsels students regarding University policies and procedures regarding enrollment, records and registration and provides excellent customer service.
- Grades Medical Clinical evaluations as they are received from affiliate and non-affiliate hospitals and posts the grades in Banner.
- Processes reinstatement applications, leaves of absences, dismissals and withdrawals in Banner, which involves interpreting and applying University policies and communicating decisions to students. Updates Medical Clinical students’ statuses in Banner per weekly and periodic reports and sends proactive notifications to students regarding status changes.
- Enters NBME Comprehensive Exam and USMLE Step scores in Banner as they are received.
- Participates in bi-monthly enrollment reporting process. Analyzes data from Banner and other sources and reports current and historical enrollment information on a student-by-student basis. Requires a high degree of attention to detail and accuracy.
- Processes letters of intent and mails them to third parties per students’ requests.
- Processes transcripts for Medical and students as necessary to back-up Registrar Coordinator.
- Registers Medical Science students in Banner.
- Performs other duties as assigned.
Qualifications
- Bachelor's Degree required
- 1 year of customer service experience required and
- Higher education experience, preferably in an enrollment or records setting (Registrar or Admissions), preferred
- Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures a plus.
- Strong verbal and written communication skills, problem-solving skills, attention to detail and accuracy are a must.
- Ability to make decisions independently and work with minimal supervision.
- Must be a quick learner in a fast-paced office environment.
- Strong customer service skills required.
- Strong computer skills, including experience with MS Office and database applications.
- Knowledge of student information systems, preferably Banner, a plus.
#ATGE
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
