Manager, Experiential Learning Operations

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
 

Opportunity at a Glance
This position manages a team of Experiential Learning Specialists and supervises practicum operations to support students served by the team. The Manager is responsible for coordinating and conducting training for team members and other stakeholders essential to the functions of the team; developing, managing, and evaluating processes and strategies that promote high efficiency within the practicum coordination team; and supporting the achievement of student practicum learning outcomes. This position reports to the Director Clinical Operations.

Responsibilities

• Manages daily activities of Experiential Learning Specialist team.

• Interviews, hires, trains, and develops practicum coordinators.

• Ensures that student placement is completed by established deadlines.

• Participates in problem-solving for student concerns related to practicum experiences and facilitates appropriate intervention.

• Serve as a primary resource for escalated student issues as they arise and works to provide timely resolution.

• Provides accurate student placement and other reports to stakeholders.

• Evaluates practicum processes and implements appropriate quality improvements; including the development and maintenance of standard operating procedures.

• Implements and monitors key indicators of practicum coordination effectiveness.

• Interfaces with clinical agencies to support successful practicum placement experiences.

• Uses systems and technologies effectively to support processes and reporting.

• Serve as a subject matter expert for practicum requirements for internal and external audiences. Contributes to the content of student and partner-facing collateral and communication.

• Acts as a liaison between faculty, leadership, and experential learning specialists.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree Required
• 3 years of customer service-related experience. Required and
• 3 yeas of management experience Preferred and
• Knowledge or direct experience working in healthcare field, with or for providers Preferred
• A highly motivated self-starter who can function as a team player and desires to share creative solutions and best practices.
• Excellent interpersonal and communication (verbal and written) skills
• Excellent organizational, problem-solving and critical thinking skills
• Attention to detail and mental concentration are necessary for accurately performing tasks, and to balance multiple tasks simultaneously and tolerate frequent interruptions

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $70,696.34 and $124,230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation