- Full-time
- Student Support
- Walden University
- Phoenix
Operations Specialist
Phoenix, AZ
- Full-time
- Student Support
- Walden University
REF8136F
Job description
This vacancy has now expired. Please see similar roles below...
About Walden University
Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.
In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.
Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.
The primary purpose of this position is to provide data insights and process improvements as well as lead a strong partnership with our inbound contact center vendor to support the student success department for the implementation of projects and initiatives.
Responsibilities
- Conduct data review and analysis to identify emerging trends, foster innovation, and provide actionable recommendations for continuous improvement and strategic decision-making. This will include defect resolution, enhancements and new initiatives that impact student success in partnership with other teams across the organization.
- Foster strong partnership with financial services support vendor to ensure effective collaboration, follow up on key deliverables, and drive consistent, high-impact results while managing change initiatives to optimize performance and operational efficiency.
- Identify and lead large scale process improvement efforts and process changes in the delivery of financial services support to students.
- Maintain expertise in regulatory and compliance trends especially in regard to financial services that impact the delivery of student support and make recommendations for change.
- Provide guidance to the Sr. Manager with a focus on the student success teams, while demonstrating strong knowledge of the business and expertise in financial services.
- Collaborate with cross-functional teams including sales, support, service, business development, regulatory, IT, and finance, as well as various business units.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor's Degree required.
- 3+ years in higher education including some management responsibilities.
- Knowledge of regulations related to higher education including Title IV, academic policies, auditing procedures.
- Ability to influence peers, superiors and indirect reports in a matrix organization.
- Excellent analytical, problem-solving, and communication skills
- Support and handle a variety of ad hoc projects within the team as they arise
- Able to thrive in a fast-paced environment and successfully manage multiple deadlines.
- Ability to learn quickly and adapt to change.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $49,199.33 and $86,253.75. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Adtalem’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Similar Jobs
Salary
Location
Indianapolis, IN
Job Type
Full-time
Location
Indianapolis
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance At Chamberlain University, we believe if we take extraordinary care of our students, we will graduate extraordinary professionals who can have a significant and positive impac
Reference
0890cf60-acf0-46b5-8b0e-a471a7ba6e73
Expiry Date
01/01/0001
Salary
Location
Columbia, MD
Job Type
Full-time
Location
Columbia
Category
Student Support
Institution
Walden University
Description
Academic Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of thei
Reference
303adf48-62fe-4762-8ba0-05071f235c68
Expiry Date
01/01/0001
Salary
Location
Lisle, IL
Job Type
Full-time
Location
Lisle
Category
Student Support
Institution
Adtalem Global Education
Description
The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students thr
Reference
fe068628-7f9d-4480-a9e6-c9e982cbbd2a
Expiry Date
01/01/0001
Salary
Location
Lisle, IL
Job Type
Full-time
Location
Lisle
Category
Student Support
Institution
Walden University
Description
Academic Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of thei
Reference
10515907-b169-4cda-a19d-5a3236579ac9
Expiry Date
01/01/0001
Salary
Location
Addison, IL
Job Type
Full-time
Location
Addison
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance At Chamberlain University, we believe if we take extraordinary care of our students, we will graduate extraordinary professionals who can have a significant and positive impac
Reference
34f8cc9f-4e3a-4885-95cb-ebd07d57142d
Expiry Date
01/01/0001
Salary
Location
Lisle, IL
Job Type
Full-time
Location
Lisle
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance The Academic Support Advisor role is responsible for promoting student success through accurate and responsive advisement in the areas of academics, registration, persistence,
Reference
61b29636-d436-4876-a4b1-73927f313454
Expiry Date
01/01/0001
Salary
Location
Phoenix, AZ
Job Type
Full-time
Location
Phoenix
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance At Chamberlain University, we believe if we take extraordinary care of our students, we will graduate extraordinary professionals who can have a significant and positive impac
Reference
e2523bb0-a326-4ba6-9b24-4cb883f9edaf
Expiry Date
01/01/0001
Salary
Location
Irving, TX
Job Type
Full-time
Location
Irving
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance At Chamberlain University, we believe if we take extraordinary care of our students, we will graduate extraordinary professionals who can have a significant and positive impac
Reference
d9312d0f-0573-4dfa-a27b-eaa70cab5bd5
Expiry Date
01/01/0001
Salary
Location
Phoenix, AZ
Job Type
Full-time
Location
Phoenix
Category
Student Support
Institution
Walden University
Description
Academic Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of thei
Reference
1e10cc79-3716-4736-8d80-a712b141bd85
Expiry Date
01/01/0001
Salary
Location
Minneapolis, MN
Job Type
Full-time
Location
Minneapolis
Category
Student Support
Institution
Walden University
Description
Academic Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of thei
Reference
088d9201-a80b-4963-8ed3-79282902cc4f
Expiry Date
01/01/0001
“Education is the passport to the future, for tomorrow belongs to those who prepare for it today.” - MALCOLM X
We believe in empowering students to achieve their goals, find success and make inspiring contributions to our global community.
Find out more- Phoenix