End Point Technician

About Ross University School of Veterinary Medicine

Ross University School of Veterinary Medicine (RUSVM), an Adtalem Global Education institution, prepares students to become veterinary leaders by drawing connections among animals, people and the planet, as a member of the One Health Initiative. RUSVM offers research programs focused on emerging infectious and zoonotic diseases, conservation medicine and ecosystem health. RUSVM has graduated more than 6,000 students and offers postgraduate master’s, PhD, and Doctor of Veterinary Medicine (DVM) programs accredited by the St. Christopher & Nevis Accreditation Board and the American Veterinary Medical Association Council on Education. RUSVM is located on St. Kitts and includes the Ross University Veterinary Clinic, accredited by the American Animal Hospital Association.

Visit veterinary.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

The Endpoint Technician provides up to Tier 2 onsite and remote end-user Audio Visual support. 
 
• Provides technical assistance with classroom audio-visual system, computer hardware equipment, video conference systems, classroom computers, instructional software applications, AV digital media creation lab, computer-based classrooms and thoroughly document all support issues and resolution.  
• Maintain / Install audio visual system in Classrooms, Conference Rooms and Simulation Labs. 

• Provide audio and video support for any campus events. (White Coat Ceremony, Placement Ceremony, Business conferences / meetings, etc.) 

• Responsible for operating and maintaining lecture capture devices, audio, video and multimedia reproduction equipment inclusive of identifying issues, troubleshooting and repairs. 

• Capable of doing video editing using Adobe Creative Suite. 

• Provide audio visual support to other Adtalem campuses based on departmental assignment.  

• Assess issues and provide solutions for problems that cannot be handled by Tier 1 support, escalates high impact endpoint or software related issues. 
• Timely installation and repair of endpoint hardware, operating systems, firmware, software & peripherals.  
• Manages assigned ServiceNow incidents, tasks and requests. Maintain inventory accuracy of endpoint hardware.  
• Tests new software and hardware for compatibility.  
• Maintains a strong service excellence culture.  
• Provide training on endpoint, software and peripheral usage. Participates as a technical resource needed in both large and small projects.    
• Develops and updates SOP's, assists in the development of technology policies and procedures.  
• Completes other duties related to the job as assigned. 

Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience. 
• Minimum Two years of related experience in audio/video communications, presentation technologies, and system troubleshooting. 

• Minimum 3 years enterprise experience with Microsoft Windows Clients (Win10), MacOS in a Windows Server 2016, Active Directory environment.  
• Experience in photography, video editing and audio engineering. 

• Experience in working with Extron & Crestron audio visual system. 

• Ability to use soldering gun, hand & power tools  

• Knowledge of ITIL Framework.  
• Knowledge of Windows and MacOS networking including DHCP, DNS, WINS, TCP/IP.  
• Deep knowledge of hardware component repair (desktop, notebook, printer, audio visual technologies, other).  
• Knowledge of the major client software packages (Adobe Creative Suite, Latest MS Office Productivity Suite, MS Teams, Zoom, Anti-Virus, VPN, FTP, Adobe, Cisco Jabber, ServiceNow etc.). 
• Experience using SCCM or MS Intune (MDT/OSD) for imaging PCs.  
• Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue and Configuration Manager). 
• Experience troubleshooting Macintosh OSX.  
• Experience with PowerShell and Scripting.  
• Experience supporting mobile devices (iPad, Android, Apple iOS).  
• Knowledge of Microsoft Exchange mailbox management. 
• Strong customer service and excellent communication skills along with the ability to work well with others in a team environment. 
• Strong analytical skills with demonstrated problem-solving ability.  
• Self-starter with the ability to independently resolve problems.  
• Ability to perform effectively in a fast-paced environment with short timelines. Ability to maintain high quality of work while supporting multiple critical projects. 

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.