Coach, Student Success

About Chamberlain University

Chamberlain University, an Adtalem Global Education institution, continues to raise the standard of nursing and healthcare education through a growing community of over 100,000 alumni who are making an impact in their communities around the world. Chamberlain has the largest school of nursing in the U.S. and is the leading grantor of Bachelor of Science in Nursing (BSN) degrees to underrepresented minority students in the country. The university is committed to addressing the national nursing shortage through the development of innovative programs to ensure nurses are practice ready as they step into the workforce. Chamberlain is comprised of the College of Nursing, with online and campus-based programs, and the College of Health Professions, offering a variety of bachelor’s, master’s, doctoral, and certificate programs. Chamberlain University is accredited by the Higher Learning Commission.

Visit chamberlain.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. 

• Remote - If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MD and Miramar, FL this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests. 

Opportunity at a Glance
The Student Success Coach is a member of a collaborative team focused on a holistic student success model. The role appropriately manages programs, interventions, and relationships with students, faculty and colleagues to achieve a balanced and effective support system targeted to address identified risk factors for an assigned portfolio of locations or programs. The Student Success Coach is responsible for promoting student success through accurate and responsive academic support promoting persistence, success, and positive student experience. The priority population is at-risk students throughout the student life cycle. The approach is to be evidenced based, resulting in gains in retention and graduation. The Student Success Coach plays a pivotal role in creating and sustaining a culture that advances student success. Reporting directly to a Senior Manager, Academic Quality, the Student Success Coach will have a strong dotted line to local or program leaders. The Student Success Coach, role functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose.   

Responsibilities

• In support of expanding Chamberlain’s access agenda, work to improve programs and carry out initiatives that encourage student engagement with orientation programs, academic success resources and student development opportunities. Facilitate collaboration with all stakeholders to develop and implement programmatic and individual interventions to support the academic success and retention of at-risk students.

• Coordinate regular communications, meetings, and status updates to promote programs concerned with the holistic development of each student, from enrollment to graduation including transition to college, orientation, academic achievement, co-curricular experiences, campus and community engagement, and wellness. Help students overcome challenges and grow.

• Fosters student engagement with programs that cultivate a sense of belonging such as peer tutoring, mentoring programs, learning communities, student organizations and other co-curricular programs and activities. Monitors engagement levels and evaluates programs for continuous improvement.

• Maintain a data base of local, state and national resources that can be leveraged for student support. Works across functional lines to ensure that students are connected to University and community resources focused on the Social Determinants of Learning (DSoL); including mental health wellness services, financial support and scholarships, tutoring, student organizations and support groups, and career services.

• Integrate academic success best practices and effective coaching techniques to provide proactive student conversations that acknowledge the unique needs of Chamberlain students. Utilize a variety of technologies and communication channels to effectively support students from orientation to graduation. Facilitate group communication to assigned student populations, respond to individual questions in a timely manner, and promote meaningful student engagement with their peers and the campus and national support teams. Active member of location retention committee meetings, focus on gathering relevant data from institutional and internal reports to identify at-risk student populations and risk factors, and monitor student progress. 
• Collaborate with location and national student support advisors, student learning specialists, collaborative team (Team of Teams), and other campus and national partners to ensure students are provided proactive support. In this role, the student success coach will update processes and facilitate a positive student experience. 

• Collaborates with other university colleagues and teams involved in handling student challenges by providing information and support regarding resolution. 
• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's Degree Required. 
• (Master’s Preferred) in counseling, student services administration, career counseling, education closely related field. 
• Professional development/education in a similar field. Required.
• 5 years in student advising or counseling in higher education setting.  Preferred.
• Experience with online learning or working with online learners. Required.
• Experience working with Nursing students in a Health- related field. Required.
• Demonstrated experience working with learners who are facing a variety of life challenges.
• Ability to effectively work in across functions in a matrix organization.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $41419.01 and $75065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation