Systems Operations Admin

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn

Opportunity at a Glance
 The position is responsible for coordinating all aspects related to the institution's course management and CRM systems ensuring all system administration activities are completed.  Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications.

Responsibilities

• Work closely with business teams to understand business processes and translate those processes into application workflows.
• Assist with implementation testing and projects.
• Generate and provide training and training documentation as needed for faculty, students, and help desk personnel.
• Manage the development of knowledge base tools, processes, and workflows
• Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
• Ensures that all accounts are created accurately and within a timely manner.
• Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
• Definition and creation of business rules
• Incident monitoring and reporting
• Data management and report creation
• Assist with case audits
• Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
• Integrate new products, categories, statuses, custom fields, standard responses etc., into existing structure.
• Maintain interface documentation
• Act as point of contact for business users
• Work with product vendor to resolve application issues as needed.
• Completes other duties as assigned.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree in MIS, Computer Science, Information Technology, Preferred or comparable Technical discipline.
• 1+ years experience IT System Administration experience.
• Experience gathering business requirements.
• Experience with RightNow Technologies or a CRM tool set.
• Excellent oral/written communications skills.
• Ability to work in a team environment with multiple organizations.
• Knowledge in Microsoft windows and Office products.
• Ability to work independently in a fast-paced environment.
• Working knowledge of web base technologies.
• Some php/html coding experience or knowledge.
• Knowledge and understanding of Mercury QuickTest Pro.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.07 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation