Senior Manager, Alumni Engagement

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
• REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL,  Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

Opportunity at a Glance

The Sr Manager, Alumni Engagement will directly manage an active and supportive community that strengthens the alumni network through volunteer development, alumni services, alumni communication and outreach, educational programming, and events with the goal of continuous and meaningful involvement and engagement of alumni. Reporting to the Vice President, Alumni Engagement, the Sr Manager, Alumni Engagement is responsible for the design, implementation and evaluation of progressive alumni engagement strategies that build enduring and mutually beneficial relationships, inspire loyalty and financial support, strengthen the institution's reputation, and engage our alumni in meaningful activities to advance those institutions. The ideal candidate will bring exceptional organizational skills, including expertise in project leadership and relationship management. He or she will have a demonstrated track record of building and maintaining a robust alumni program and must have the poise and ability to build relationships with multiple constituents, influence action, and achieve results. 

Responsibilities

• Implement a comprehensive and inclusive alumni strategy that engages alumni and creates rewarding experiences designed to foster lifelong connections between alumni and the institution.

• Develop and deploy activities valued by alumni, including event management, digital platforms oversite, and volunteer programs with outcomes focused on building relationships and brand loyalty.

• Work across functional areas to identify, recruit, and engage alumni in meaningful activities with students, staff, and each other to enhance admissions and student success and to advance the institution’s missions.

• Manage alumni engagement in the student experience, including managing online platforms for student mentorship and prospective student outreach and sourcing alumni speakers for student initiatives.

• Identify, cultivate, and steward alumni volunteers. Implement alumni awards and recognition program.

• Plan, organize, and help execute in-person and virtual alumni events such as alumni receptions, reunions, student events, campus visits, conferences, and graduation.

• Strategize, recommend and implement new tactics and initiatives to increase brand awareness and alumni engagement.

• Partner with global communications to share the story of our alumni community.

• Support efforts to accelerate the brand strategy by sourcing and leveraging alumni stories to showcase our global community of lifelong learners.

• Coordinate and support communications for alumni, including university announcements, eNewsletters, alumni stories and profiles, social media posts, and online community group posts and announcements.

• Develop and manage an alumni leadership council/advisory board; design the group’s objectives, host regular meetings (virtual and in-person), record minutes, and report on activity and progress to university stakeholders.

• Ensure a positive online experience for alumni by working with the technology, marketing, and communication teams to ensure fresh, relevant content on alumni webpages and related online groups.

• Track alumni engagement and ROI, compile metrics and analytics, and prepare progress reports.

• Support efforts to maintain an up-to-date alumni database; provide reporting to university stakeholders when requested.

• Manage budget related to the institution's alumni engagement activities.

• Raise internal awareness of the alumni engagement efforts through project leadership and collaboration and clearly articulating the alumni program's value, benefits, and goals.

• Establishes and builds relationships with institutional alumni, maintaining regular communication with them.

• May supervise senior coordinator or specialist, alumni engagement.

• Contribute to Alumni Engagement goals by supporting other duties and projects as needed.

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree required in business, marketing or other related field, Required 
• Master's Degree Preferred
• 7+ years experience in a marketing or outreach management. Required and
• Previous alumni relations or related community management/higher education experience Preferred 
• Experience using alumni management platforms or integrated student information systems Preferred
• Proven leadership skills particularly in starting new initiatives, launching successful direct marketing/outreach programs, fundraising or membership organizing activities.
• Excellent oral and written communication and presentation skills.
• PC skills in Microsoft Word, Excel, Outlook, database applications and internet applications.
• Ability to organize, prioritize and manage multiple projects and due dates
• Ability to travel 3 – 4 times per year (valid passport is required for AUC, Ross Med and Ross Vet)
• Ability to work occasional weekends and evenings to support alumni events

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $77996.84 and $140851.54. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation