Manager, Business Systems- ProSAM

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Opportunity at a Glance

This role leads a team of system analysts and developers to maintain and improve Institutional Support Services (ISS) business systems such as  ProSAM and DegreeWorks. Collaborating with stakeholders, it ensures compliance with Title IV regulations and develops an innovative/efficient/efficient student support platform. The role manages the implementation of strategic solutions for reliable business systems both by completing systems development within the team, and as a liaison and advocate with Adtalem IT, coordinating with ISS stakeholders and ensuring systems enhancements are prioritized and implemented. It also provides hands-on leadership and collaborates with key stakeholders to enhance business systems and processes across ISS, supporting Adtalem institutions and companies' operations.

Responsibilities:

• Lead a team of professionals, providing guidance, support, and mentorship to ensure their success and professional growth.
• Leads team to collaborate with cross-functional teams to gather and define system requirements and propose innovative solutions to address business needs.
• Develop and execute a comprehensive systems enhancement strategy that aligns with business objectives, Title IV compliance and organizational need.
• Serves as liaison within ISSIT, RA and institutions in regard to key functional system enhancements.
• Manage IT projects from initiation to completion, ensuring they are delivered on time.
• Ensures systems in place to monitor system performance, identify and address issues proactively, and optimize systems for maximum efficiency.
• Leads team to research and resolve all systems issues in partnership with ISS, institutional partners and IT, and translate into enhancement as needed. Ensures all stakeholders are kept informed throughout all phases of the issue/resolution, documentation is in place, and that high attention is paid to averting potential compliance risk.
• Leads the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for systems including ProSAM and any other technologies and products.
• Oversee system design, development, and implementation, and ensure seamless integration with existing systems
• Evaluate emerging technologies and trends to make recommendations for improvements
• Provides leadership to promote and maintain integrity and accuracy of the various reporting from functional systems.
• Develop a comprehensive change management strategy that outlines the approach, objectives, and expected outcomes of the change initiative.
• Develop and implement a communication plan to keep employees, management, and other relevant stakeholders informed about the upcoming changes.
• Ensures communication to all stakeholders occurs throughout planning, implementation, and review, as well as for ongoing initiatives to ensure full transparency and awareness of key players.
• Submits routine reports to VP and Sr Leadership of ISS on functional system enhancements, both internally supported and in partnership with IT.
• Coordinates development of SOP/ training materials in partnership with SMEs/Training for any new/changed business process flows within key systems.
• Establishes service level agreements, SOPs and metrics to measure service delivery and ensures that staff knows and understands their responsibilities, authorities and accountabilities.
• Creates and manages a labor model that maximizes outcomes and establishes career paths to retain and develop talent.
• Develops talent, manages performance and delivers performance evaluations, while embracing and modeling the organization's TEACH values.
• Actively participates in management meetings, activities and assignments.
• Travels as needed
• Completes other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Computer Science / Analytics, related field, or equivalent industry experience required.  Master’s degree desired.
• 5+ years leadership experience overseeing multiple functions.
• Experience in managing and improving business systems including ProSAM, Salesforce and/or other Financial Aid Management.
• Candidates must possess hands-on and versatile leadership qualities and the ability to manage change in a fast-paced environment.
• The ability to manage, motivate and develop staff is required.
• Candidates should possess excellent communication, inter-personal skills and demonstrate the ability to foster collaboration across diverse groups of constituents, including students, institutional partners, internal management, IT system developers, vendors and other staff.
• Candidates must have strong analytical project management and organizational skills around business process improvements, change management and systems improvements.
• Experience managing large projects, creating and defining complex operational processes and procedures.
• Experience working in Title IV regulated environment
• Data analytics experience a plus
• Ability to work in a high-pressure environment.
• Ability to express technical information to a broad group of people.
• Excellent written and verbal communication skills.
• Ability to develop staff in various environments.
   

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $70696.34 and $124230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation