End Point Technician, IT – End User Computing

Adtalem

At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading healthcare educator that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums, certifications and training programs across the medical and healthcare industries. 
 
Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit adtalem.com.

Opportunity at a Glance

The End Point Technician is responsible for delivering an excellent computing experience for a dynamic, global, high impact community, by performing installation and troubleshooting of End User computer hardware and software within a LAN/WAN environment, as well as maintaining and improving the End User experience.  Activities include daily administration, set-up, configuration, maintenance, monitoring, and troubleshooting.

Our company is dedicated to excellent student outcomes. Our colleagues are expected to be invested in this mission, and meet challenges with creative thinking, professionalism and a bias for action. Successful colleagues in our organization are decisive problem solvers, comfortable with a dynamic pace, and possess remarkable communication and customer service skills.

Responsibilities

• Develop strong business relationships and provide excellent customer services.
• Resolve customer issues with effective problem-solving skills.
• Provides support and communicates appropriately across multiple levels within the organization, including executive leadership.
• Anticipate User needs by driving innovation through design and implementation of a consistent roadmap for End User Computing that encompass People, Process, and Technology.
• Demonstrate high standards for End User Support Services.
• Timely installation and repair of computer system hardware, operating systems, software and peripherals.
• Installation and configuration of VOIP telephones.
• Provide onsite and offsite end user support.
• Setup and configure A/V equipment for meetings.
• Manages assigned service requests.
• Maintain inventory accuracy of computer hardware.
• Tests new software and hardware for compatibility.
• Escalates high impact or VIP technology issues.
• Maintains and builds positive customer relationships.
• Provide training on PC use, connecting to corporate network, and peripheral usage.
• Participates as a technical resource needed in both large and small projects.
• Develops, documents, and implements technology policy and procedures.
• Works closely across IT teams to ensure effective communication and project escalation.
• Completes other duties as assigned.

• BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience.
• Minimum 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (Windows 10/11) in a Windows 2019 Active Directory environment.
• Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
• Knowledge of hardware troubleshooting (Laptops, Network printers, Video Conferencing equipment).
• Knowledge of the major client software packages (Microsoft365 Apps, IBM Client Access, FTP, Adobe, ServiceNow, etc.).
• Experience using Microsoft Intune and Autopilot for imaging PCs.
• Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue).
• Experience troubleshooting Macintosh OSX.
• Experience supporting mobile devices (Android, Apple iOS).
• Knowledge of Microsoft365 mailbox management.
• Strong customer service and excellent communication skills along with the ability to work well with others in a team environment.
• Strong analytical skills with demonstrated problem solving ability.
• Self-starter with the ability to independently resolve problems.
• Ability to perform effectively in a fast-paced environment with short timelines.
• Ability to maintain high quality of work while supporting multiple critical projects.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.15 and $32.86. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.