- Full-time
- Student Support
- Walden University
- Remote (US), Columbia
Job description
About Walden University
Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.
Schedule will be 12-9 PM EST or 1- 10 PM EST. This will require one weekend day per week.
Opportunity at a Glance
The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based on their need(s) to appropriate group(s). CSR's will also provide outreach to select students through various outbound initiatives. CSR's are responsible for providing excellent customer service, documentation or communications and appropriate follow up.
Responsibilities
- Provide initial support for customers by steering prospects to the appropriate team for service.
- Respond to customer inquiries through phone, chat, email and possibly SMS.
- Support select reserved students to counsel concerns by way of outlined published offers and/or documented counseling practices.
- Document calls, chats, emails and customer information within Salesforce according to standard operating procedures and for tracking purposes.
- Resolve customer issues at the front line.
- Identify customer concerns and escalate to the appropriate department/representative or to the CSR Supervisor, Enrollment Manager and/or Director
- Provide feedback and suggestions for new strategies for success with respect to effectiveness and efficiency in servicing our customers.
- Assist the CSR Supervisor with pilot and outbound call initiatives.
- Stay up-to date on business processes and product knowledge, utilizing internal resources to accurately transfer calls to the appropriate team. Attends continuous training sessions to ensure the highest level of quality.
- Performs other duties as assigned.
- Complies with all policies and standards.
- High School Required
- Bachelor's Degree Preferred
- 3+ years Customer service experience Preferred
- Proficient in relevant computer systems and internet applications such as: Microsoft Office (Word, Excel, Power Point).
- Excellent organizational, written and verbal communication skills.
- Knowledge of administration and clerical processes.
- Exceptional time management, follow-up, multi-tasking and problem-solving skills.
- Ability to stay organized and work in a fast paced environment.
- Energetic, Motivated, Solutions Oriented.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.6 and $23.99. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
Similar Jobs
Salary
Location
Vienna, VA
Job Type
Full-time
Location
Vienna
Category
Student Support
Institution
Chamberlain University
Description
Empower the next generation of healthcare leaders – and have fun doing it!Are you organized, a strong communicator, and excited about helping others succeed? This is a great opportunity to start your
Reference
6467544e-7bfe-4265-88f3-94e84ce3a61c
Expiry Date
01/01/0001
Salary
Location
Lisle, IL
Job Type
Full-time
Location
Lisle
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance This position is primarily responsible for coordinating and maintaining student and faculty healthcare requirements records for all Chamberlain University programs. This posi
Reference
de6d7b3e-5bad-4ad0-a0dd-2601a37d2275
Expiry Date
01/01/0001
Salary
Location
Basseterre, Saint George Basseterre Parish
Job Type
Full-time
Location
Basseterre
Category
Student Support
Institution
Ross University School of Veterinary Medicine
Description
The Prep School Teacher provides a challenging, student-centered learning environment grounded in the US Common Core and other relevant standards. The teacher fosters curiosity, collaboration, and cri
Reference
be8abebc-35cd-4d7d-9966-a81b44db81e6
Expiry Date
01/01/0001
Author
Angelia Williams
Author
Angelia WilliamsSalary
Location
Lisle, IL
Job Type
Full-time
Location
Lisle
Category
Student Support
Institution
Walden University
Description
Academic Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of thei
Reference
90901e85-f08c-47ee-b397-425ed35ff06b
Expiry Date
01/01/0001
Salary
Location
North Brunswick Township, NJ
Job Type
Full-time
Location
North Brunswick Township
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance At Chamberlain University, we believe if we take extraordinary care of our students, we will graduate extraordinary professionals who can have a significant and positive impac
Reference
e723b438-c371-43ab-a1f8-a74666c656eb
Expiry Date
01/01/0001
Salary
Location
Minneapolis, MN
Job Type
Full-time
Location
Minneapolis
Category
Student Support
Institution
Walden University
Description
Overview of OASIS Walden University’s Office of Academic Support and Instructional Services (OASIS) provides academic support, instruction, and resources for Walden undergraduate, master’s, and doctor
Reference
2a54e2e4-e7ef-463d-b9c1-f4f8dfe5f412
Expiry Date
01/01/0001
Salary
Location
Irwindale, CA
Job Type
Full-time
Location
Irwindale
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance The Campus Support Coordinator serves as a pivotal partner to campus leadership, ensuring operational effectiveness, strategic alignment, and the seamless execution of adminis
Reference
e256e278-a24d-4395-a1b1-6fa0dcff61f0
Expiry Date
01/01/0001
Salary
Location
Columbus, OH
Job Type
Full-time
Location
Columbus
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance The Campus Support Coordinator serves as a pivotal partner to campus leadership, ensuring operational effectiveness, strategic alignment, and the seamless execution of adminis
Reference
d25ac9ae-83bd-4a99-a67e-2ae7d046c9c7
Expiry Date
01/01/0001
Salary
Location
Tysons, VA
Job Type
Full-time
Location
Tysons
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance At Chamberlain University, we believe if we take extraordinary care of our students, we will graduate extraordinary professionals who can have a significant and positive impac
Reference
a9810e44-107c-43e0-86a8-5f05ba7f5cf1
Expiry Date
01/01/0001
Salary
Location
Columbus, OH
Job Type
Full-time
Location
Columbus
Category
Student Support
Institution
Chamberlain University
Description
Opportunity at a Glance The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Su
Reference
60b08eeb-a2bd-447d-b2db-ed0051780c70
Expiry Date
01/01/0001
“Education is the passport to the future, for tomorrow belongs to those who prepare for it today.” - MALCOLM X
We believe in empowering students to achieve their goals, find success and make inspiring contributions to our global community.
Find out more