Coord- Maintenance (BL1074)

About Ross University School of Medicine

Ross University School of Medicine (RUSM), an Adtalem Global Education institution, expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Opportunity at a Glance
The Maintenance Coordinator/Representative performs a variety of duties within the Facilities and Operations Department and is responsible for receiving work orders/tickets from students relating to maintenance issues at Coverley Housing and channeling to the relevant personnel for corrective action; provides feedback mechanism to students, landlord and Campus Operations Administrator and monitors progress on work orders/tickets.  Duties are varied and are carried out with a high level of customer service, confidentiality and independent judgment for optimal student satisfaction

Responsibilities

• Undertake remediation of maintenance issues at student housing in a timely manner

• Monitor maintenance software and ensure tickets are assigned to landlord in a timely manner.

• Work with maintenance software vendor to fix any glitches and functionality issues that may occur from time to time.

• Visit student homes to inspect and gain a better appreciation for maintenance issues that are not clearly described on tickets, or which require validation.

• Follow up with Landlord on all outstanding maintenance tickets that remain open after the due date.

• Communicate with students on status of tickets submitted including providing explanations on reasons why tickets past their due dates have not been closed and establish new due dates with Landlord and update students accordingly.

• Meet with Student Government Association to gather feedback on student issues or general satisfaction with housing maintenance.

• Evaluate the effectiveness of landlord repairs and raise any concerns to the Landlord.

• Review outstanding tickets on a daily basis and communicate to landlord any tickets that are past due.

• Assist with check-in/out procedures

• Provide on-call coverages for emergency maintenance needs after hours and on weekends/holidays.

• Communicate with the Landlord any dissatisfaction from technicians in addressing of tickets.

• Perform data entry and prepare key performance indicator reports

• Implement and review surveys on student satisfaction on maintenance and recommend strategies to improve student satisfaction.

• Attend various meetings on maintenance issues with RUSM administration and maintenance officials from Housing Concepts.

• Undertake cleaning inspections during semester break.

• Drive throughout the Coverley villages to undertake housing inspections.

• Perform any other duties assigned commensurate with the position.

• Performs other duties as assigned

• Complies with all policies and standards

• Associate's Degree in Engineering or similar field
• 3 years in maintenance engineering, facilities and operations management.  
• City & Guilds Certificate in Engineering with specialization in Construction/Industrial/Mechanical
• Experience in plumbing, house repairs and inspection Preferred
• Communicate clearly and concisely in both written and oral form
• Maintain a high level of confidentiality
• Ability to be flexible and adaptable in a variety of situations
• Demonstrate high levels customer service and interpersonal skills in resolving maintenance issues, ability to handle several tasks concurrently, ability to work with and support various staff members, ability to maintain a pleasant demeanor and attitude at all times with all internal and external parties.
• Ability to work and act in a professional manner and exercise independent judgment in the resolution of maintenance problems.
• Knowledge and proficiency in the use of technology (i.e. computers, word processing, database spreadsheet programs and power point)
• Accomplish work responsibilities with minimum supervision
• Ability to identify and resolve problems in a timely manner; Gathers and analyzes information skillfully.
• Works with integrity and ethically.
• Must be holder of a valid driver’s license

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation