Company Description
About Adtalem Global Education
Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.
Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Visit Adtalem.com for more information, and follow us on LinkedIn and Instagram.
Job Description
Opportunity at a Glance
The Business Operations Manager, oversees multiple operational activities that ensure the effective delivery of services to students, as well as internal and external partners. This role adapts to evolving strategic and operational needs, drives innovation at scale, and supports compliance, audits, and quality assurance. The Manager is responsible for improving efficiency across shared operations, aligning stakeholders to achieve results, and leveraging technological solutions to enhance outcomes. In addition, the position leads a team that manages audit and compliance functions related to Student Finance and Registrar Operations/Academic processes.
Responsibilities
- Manage key projects across multiple institutions, ensuring seamless, student-centric processes to deliver exceptional business performance results.
- Provide day-to-day management to key functions and drive compliant delivery of services across the shared operations function.
- Lead project initiatives both individually and as part of a team. Plan and execute effective project plans, facilitate the prioritization and completion of projects, including project briefings, progress status reporting, defining KPIs, measuring success, and generating project ideas.
- Develop and maintain key stakeholder relationships to drive process improvement initiatives and prioritize operational requirements.
- Partner with other institutional partners to gather and provide feedback to ensure results are aligned with strategic institutional objectives.
- Measure and monitor the work of individual contributors, providing feedback, coaching, and recognition to support career growth and development, as well as supporting quality outcomes.
- Develop reporting and dashboards to ensure visibility of key accomplishments and issues.
- Manage and resolve issues that may jeopardize strategic objectives.
Qualifications
- Bachelor's Degree Required
- 4+ years experience in change management, project management, process improvement & implementation, etc.- Required
- Must be considered a Subject Matter Expert for their represented area, including key systems knowledge (i.e. Banner, Salesforce, etc.).
- Demonstrated skills include facilitation, process mapping, policy creation, project management, leadership/management and colleague development.
- Ability to work independently and make sound decisions with minimal supervision and direction.
- Strong analytical skills required to identify trends and improvement processes.
- Excellent communication and organizational skills with ability to set priorities and deadlines to ensure projects are completed.
- Advanced skills in managing multiple, competing priorities.
- Advanced organizational, coordination and project management skills; strong facilitation skills.
- Experience in objectively evaluating current processes for opportunities to optimize.
- Interdepartmental communication, collaboration, and end-to-end process performance focused.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $80,000 and $85,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Adtalem’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
