Business Analyst

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn

Opportunity at a Glance
The Business Analyst delivers reporting with business/operational insights (i.e., business intelligence) and/or provides business system capability that ensures Walden University provides exceptional services to its students and staff. Leverages resources to provide Walden colleagues and stakeholders with data, information and insight presented in a way that enables informed decision making. The Analyst, Business Systems and Analytics builds, uses, maintains, and improves Walden University business systems and/or analytical tools. Collaborates with internal Walden and ATGE stakeholders including IT, Product Development, Operations, Enrollment and Marketing functions, and delivers on work projects to ensure compliance, efficiency and effective delivery of Walden business information, experiences, systems and analytical tools.



Responsibilities

• Possesses high level of understanding of business areas and/or functions necessary to successfully undertake technical analysis, design, construction and implementation of system and data analytics which supports success of Walden University, ATGE and related functions.
• Supports Walden University and related functions, potentially leveraging independent systems and data sources.
• Collaborates with stakeholders to make systems and/or analytics/data tools adaptable for efficient and effective stakeholder interactions, decision making and processing functionality.
• Creates project / process plans, reports, dashboards, and updates that clearly and intuitively conveys key information to stakeholders for the purpose of supporting quality business decisions.
• Perform annual and ad hoc modifications into systems, reports and dashboards to maximize effectiveness.
• Supports compliance with Federal, State and Institutional regulations.
• Performs testing of solutions against design and business requirements to ensure a quality result which delivers upon targets and expectations.
• Develops and documents User Acceptance Testing processes and adheres to 4 Process Change Controls required by Internal Audit.
• Reviews, identifies, and recommends technology and/or data enhancements to resolve issues, support maintenance and improve existing processes and tools.
• Develop and maintain accurate documentation to capture and communicate business requirements, process design, and procedures which clearly communicate with key stakeholders (i.e. IT/Product Management, system vendors and all ATGE/institutions), and provides for training and business continuity.
• Need to understand system design impacts on processing, reporting and analytics
• Is responsive and reports status of all projects and issue resolution to appropriate stakeholders and Walden Leadership. Provides proactive updates until through completion/resolution.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree Technology, Business, Analytics, and/or Education concentration in computer science / technology / analytics field (in educational setting preferred).
• Thorough understanding of the business process and systems / analytical tools which will be leveraged in this role.
• Working with applicable business systems (may include Power BI, Banner, Salesforce, PowerFaids, etc…). 
• Experience developing solutions through review of existing processes / reporting / configuration, incorporating business requirements, design, configuration / build, and user acceptance testing.
• Experience working in multiple Information Technology environments.
• Technical skills in understanding SQL queries and Unix/Linux commands.
• Analytical report writing skills using Excel and Power BI.
• Proficient with understanding and analyzing business needs, designing solutions based on needs, and articulating business impacts and insights.
• Detailed and process oriented with demonstrated capabilities in business process design, modeling and requirements analysis; ability to translate into detailed system requirements and/or analytics/reporting specifications.
• Familiarity with Business Process Management (BPM) methodology (is a plus) and desire experience working with tools/technologies required to facilitate process modeling and documentation.
• Displays excellent written and verbal communication skills with colleagues at all levels.
• Excellent collaboration, facilitation, and interpersonal skills.
• Exceptional organization, problem solving, and analytical skills.
• This job requires detailed analysis, interpretive thinking, and the ability to develop innovative solutions to meet current business needs and anticipate future changes.  Individual needs to be able to prioritize competing demands, manage multiple projects and concurrent tasks, and adapt to changing priorities.  Must be results driven and committed to meeting set deadlines for established deliverables.  Must be capable of working with business and technical team members at all levels of the organization.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation