Company Description
About Adtalem Global Education
Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.
Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.
Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.
Job Description
This position Team acts as a liaison between internal stakeholders and outside agencies to manage non-TIV funding on a student accounts. Our colleagues embody the TEACH values and embrace synergies to create positive student outcomes and prompt account resolutions. This role is responsible for promoting student success through accurate and responsive processing of non-TIV aid and providing support to our internal customers and external agencies. Acts with our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.
Responsibilities
- Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and web conferencing.
- Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns.
- Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy.
- Posts and reviews payment records including EFT, check and credit transactions.
- Demonstrates understanding of compliance and regulations.
- Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.
- Demonstrates our TEACH values while being open and responsive to constructive feedback from mentor/supervisor through the development process.
- Successfully completes various trainings to maintain access for vendors, federal agencies, banking and loan systems.
- Collaborates with various Adtalem Global Education functions, applying a strong knowledge of military, finance, and higher education policies to assist in the resolution of student account concerns.
- Actively participates in team meetings, special projects, and all other duties as assigned.
- Performs regular, proactive reconciliation and follow-up to ensure accuracy and timely processing.
- Maintains service level agreements as determined by leadership.
- Maintains annual quality assurance accuracy rating of 95% and above.
- Communicates effectively with colleagues and leadership.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- Bachelor's Degree Preferred.
- Outstanding customer service skills with minimum 1 year of customer service preferred or related experience preferred.
- Ability to work in a flexible remote environment.
- High level of interpersonal, communication, time management, and analytical skills
- Demonstrate critical thinking ability.
- Knowledge of higher education, military regulation, and/or accounts receivable experience preferred.
- Ability to work independently as well as function as part of a team.
- PC skills in Microsoft Office, various web-based applications and database software.
- Excellent math and analytical skills.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
