Account Management Representative

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.
 

Opportunity at a Glance
This role is responsible for assisting in student success through proactive and accurate account assessment This position manages a blended portfolio of multiple institutions that Adtalem Shared Operations supports (either undergraduate or graduate or a combination thereof). \ Along with portfolio management, this role acts as a subject matter expert for team questions and assisting managers with additional projects. This role is responsible for identifying trends and providing a thorough, holistic customer experience to internal and external customers.  It is expected that this colleague will identify and recommend continuous improvement ideas as well as assist in the implementation of team and department initiatives. Reports directly to the Senior Manager Student Support Operations Works closely with academic partners and other departments to research and resolve any student financing issues. This colleague is charged with being a role model for the organization  values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.

Responsibilities

• Using a high level of discretion and independent judgment, analyzes student account information to ensure age and accuracy of student debt.  Continuously evaluates the financial plans throughout the student lifecycle.
• Collaborates with other departments, outside vendors and functional areas to deliver an optimal student experience.
• Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran’s Affairs, international and state regulations to prospective and current students. Communicates the policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to internal and external customers.
• Assists students to make an informed decision by providing accurate, helpful student finance advice.
• Manages escalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions.
• Identifies opportunities and solutions for continuous improvement to existing processes and actively participates in the roll-out of new processes.
• Attends meetings and contributes to organizational committees.
• Identifies opportunities and solutions that improve current processes.
• Complies with applicable federal and state laws.

• Bachelor's Degree preferred or comparable previous work experience required
• 1 experience in Higher Education preferred
• Knowledge of credit and collections laws, policies and procedures a plus
• Ability to work independently as well as function as part of a team
• Outstanding customer service skills
• PC skills in Microsoft Office, database and internet applications
• Excellent interpersonal communication, mathematical, problem solving, and organizational skills
• Ability to prioritize tasks to meet deadlines and ensure project completion
• Self-motivated and willing to take ownership of, and quickly resolve, complex issues

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation