Student Services Representative

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit Adtalem.com for more information and follow us on LinkedIn and Instagram.

Opportunity at a Glance
The Registrar Services Representative position works behind the scenes to complete transcript evaluations, graduation audits, records review, student registration, and various stretch assignments supporting the Registrar Services department and institutional partners.

Responsibilities

• Works independently on assigned tasks while meeting productivity and performance expectations.

• Provides student and stakeholder support, directly and/or indirectly, to internal and external stakeholders by upholding service level agreements.

• Masters operational systems to perform daily tasks and functions while becoming familiar with program and degree requirements offered by institutional partners.

• Participates in additional trainings, as needed.

• Evaluates incoming documents to determine if prospective students meet enrollment/admission requirements and qualify for transfer credit.

• Registers students for courses based on completed evaluation and entry into the program.

• Ensures compliance with all policies and procedures that are outlined in the Institutional Catalog, Academic Policy & Procedure Manual and Registrar Services Resource Guide.

• Collaborates with program and department heads on various scenarios and situations to ensure proper entry/continuation in the program.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree Preferred or
• comparable previous work experience Required
• Strong customer service experience, preferably in an academic or professional setting Required
• PC skills in Microsoft Office, Internet applications and database software
• Outstanding communication and interpersonal skills with strong attention to detail
• Ability to work effectively autonomously and independently while still engaging a high-performing team
• Ability to perform and communicate efficiently in a virtual setting
• Understand and retain new concepts and programs quickly and remain adaptable to change
• Strong skills in organization and multi-tasking
• Ability to work a variety of office hours including evenings and weekends

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18hr and $20hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation