Senior Manager - Growth & Insights

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. 

Opportunity at a Glance

The Senior Manager, Growth and Insights will partner with the University's enrollment, advising, campus operations, clinical operations, academic and product management teams – as well as Adtalem's centralized customer excellence, marketing, workforce solutions teams to; 1) analyze data and develop data-driven insights that can drive short and long-term strategies for growth, 2) develop proposals and support high impact, cross-functional growth projects directly related to Chamberlain’s ongoing business and transformation and 3) conduct analysis to monitor and assess Chamberlain KPIs and project/initiative performance.

In this role, the Senior Manager will be key in supporting the University, its executive team, and functional leaders in advancing student outcomes, growing the institution and winning market share. The Senior Manager will partner with the team to develop data-driven and actionable insights to help drive revenue, enrollment growth, market share, persistence, and gross margin improvements. In addition, the Senior Manager will track and drive common insights from leading indicators from cross-functional departments - such as lead mix and volume, website performance, admissions conversion rates, cohort retention rates, persistence rates, student satisfaction, and program profitability among others.    

Chamberlain University seeks an individual who can think strategically while supporting and driving results.  They will have strong analytical capabilities and the ability to drive insights - and then drive action from those insights. This individual will have a strong understanding of higher education and online learning and/or a comparable industry. A bias towards action and speed of execution will be beneficial as it is imperative for the University to improve its competitiveness and drive growth. 

Responsibilities

• Become immersed in business operations to be able to pro-actively identify data/insights requirements. Generate insights using available data software as well as code to develop new data models. 
• Triangulate data insights with operating and financial performance to generate cohesive 'problem statements' for the functional teams to resolve.
• Establish full view of varied data sources/data types/storage formats/access across cross functional teams. Refine and (where needed) develop a comprehensive set of dashboards to track performance against PY and targets – with a focus on developing and integrating a suite of cross-cutting (e.g., across marketing, enrollment, retention, academics) key institution-level views – and the “roll up/roll down” versions of these at the team and individual levels to drive coherent performance management. Develop CU's own single 'source of truth' data repository covering all functions.
• Independently, or in collaboration with Adtalem's Data & Reporting and Advanced Analytics team, develop business intelligence tools and/or one-time ad hoc analysis and reports to meet the needs of Chamberlain's strategic projects, in particular to support enrollment, retention, academic, and pricing optimization.
• Produce simplified "storylines" of insights for ease of comprehension and actionability by team.
• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's Degree required, Master's Degree or MBA preferred.
• 4+ years overall experience required 
• 4+ years of experience and a demonstrated track record of successfully contributing to growth businesses with tremendous drive, intellect, and emotional intelligence;
• examples could include:
  • Management consulting with a focus on growth and/or higher education
  • Private equity portfolio operations with a focus on growth and/or higher education
  • Operating experience in a high-growth company in a growth-related function, preferably in higher education.
• Growth: Proven experience within growth-oriented environments, architecting, building, managing, and growing revenue, sustaining double-digit annual growth.  
• Domain: Demonstrated track record of delivering growth in B2B and B2C businesses, ideally in higher education; additional experience in health care a plus.
• Scope: Broad experience leading, maximizing performance, and driving growth across new solution development, alliances/partnerships, sales, customer (student) experience, customer (student admissions) services/retention, and marketing.
• Product: Substantive experience in competitive market analysis and product/solution development with demonstrated success in identifying, building, launching, and scaling new offerings that extend customer relationships, expand market presence, and drive commercial success.
• A thoughtful individual contributor who is highly collaborative and can successfully navigate a matrixed, complex organization.
• A self-motivated individual, who is metrics-driven, and brings a disciplined approach to strategy execution. Results-driven, one will bring outstanding strategic capabilities and strong business acumen.
• A true “change agent,” able to lead diverse groups in implementing new programs and ideas. One will bring the proven ability to work cross-functionally and lead through influence.
• Excellent communication and presentation skills.
• Highly motivated, self-directed, and will be passionate about making a measurable difference for the University and its students.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $80,336.75 and $145,077.09. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation