Full-Time Academic Support Advisor I

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
 

Opportunity at a Glance
The Academic Support Advisor role is responsible for promoting student success through accurate and responsive advisement in the areas of academics, registration, persistence, and the student experience.  Advisors are responsible for building a supportive environment that assists students to achieve their education goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues. Advisors will also work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner. The Academic Support Advisor I role functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose.

Responsibilities

• Provide critical guidance to students regarding course registration and ensure comprehensive understanding of degree and practicum application requirements (as applicable per program).
• Serve as a dedicated advocate for students' advising needs, directly contributing to their successful enrollment, sustained engagement, and ultimate completion of their educational goals.
• Deliver authoritative advice on university policies, procedures, program requirements, and related academic matters, ensuring students are fully informed of their academic obligations and opportunities.
• Conduct rigorous monitoring of student progress to proactively identify at-risk scenarios and implement, measure, and refine academic success strategies.
• Utilize advanced systems and student data analytics to meticulously track and confirm accurate enrollment, persistence, and graduation information for assigned program/campus locations. Maintain comprehensive documentation of all interactions in institutional systems.
• Employ strategic coaching techniques to assist students in overcoming barriers to persistence or graduation, making judicious referrals to appropriate resources when necessary.
• Maintain an extensive and current understanding of all academic programs, policies, and procedures, including institutional policies and federal and state regulations. Ensure strict compliance with all applicable federal and state guidelines.
• Actively promote and educate students on the effective use of self-service tools during advising interactions to foster independence and efficiency.
• Engage students through diverse communication channels, including virtual/video advising, inbound student calls, and proactive outreach, to deliver timely and effective resolutions to student inquiries and concerns.
• Critically analyze current methods and processes to identify opportunities for improvement, actively participating in the evolution of organizational practices.
• Foster robust collaborations with other departments and functional areas to ensure the delivery of an optimal student experience.
• Fulfill the responsibilities of a designated Campus Security Authority with the utmost diligence and professionalism.
• Execute additional duties as assigned with precision and commitment to excellence.
• Adhere rigorously to all policies and standards, maintaining the highest level of professional conduct at all times.

• Bachelor's Degree Required
• 1+ year of experience in customer service, academic advising, or higher education Preferred
• Outstanding customer service skills with 1+ years of customer service, academic advising, or related experience required
• Ability to work a variety of office hours including evenings and weekends
• High level of interpersonal, communication, and problem-solving skills
• Ability to work independently as well as function as part of a team
• Must be a self-starter with the ability to prioritize effectively
• PC skills in Microsoft Office, internet applications, and database Experience with Student Information Systems a plus
• Working location 2601 Navistar Dr. Lisle IL. 60532

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In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.7 and $24.04. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation