Senior Manager, Business Systems

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
• REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

Opportunity at a Glance
This role will provide leadership, direction and coordination for a team of Systems Analysts, supporting maintenance and continuous improvement development of systems including Salesforce b2b, Complio, and more. Additionally, leads and coordinates compliance team, providing regular audits, systems integrations, as well as and reporting and analytics (leveraging telephony, Power BI and all available analytics tools) to support clinical operations and student compliance. This colleague will provide hands-on systems and analytics leadership and collaboration with key stakeholders to ensure delivery of business systems enhancements and process improvements, to support the operations for the Adtalem institutions and companies. 

Responsibilities

• Responsible for managing and developing staff as they are directing daily operations of the business systems and workforce / data analysts. 
• Responsible for ensuring key business systems align with current business process, healthcare compliance and organizational need. 
• Serves as primary liaison within Shared Operations Center of Excellence, IT, RA and institutions in regard to key functional system enhancements and system configuration. 
• Design, develop and implement processes for backup, recovery and cloning of databases - including Disaster Recovery initiatives. 
• Proactively monitor and optimize system performance including development of internal automated reporting and processes as well as interaction with IT to proactively and quickly identify and resolve issues as they arise. 
• Complete scripting and/or automation of common, repeatable tasks across the spectrum of supported processes, products and technologies. 
• Leads the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for systems including Complio, Banner, Salesforce, eFax and any other technologies and products. 
• Leads and develops workforce management and analytics team to provide routine and day to day forecasting, scheduling and reporting support to all partners as well as ensuring alignment to partner needs and expanding services as requested. 
• Leverages and develops data analytics skills within all systems and workforce analysts to expand offering of reporting / analysis services for all CU clinical operations and institutional partners as needed. 
• Provides leadership to promote and maintain integrity and accuracy of the various reporting from functional systems. 
• Submits routine reports to VP and Sr Leadership of CU clinical operations on functional system enhancements, both internally supported and in partnership with IT. 
• Coordinates development of SOP/ training materials in partnership with SMEs/Training for any new/changed business process flows within key systems. 
• Establishes service level agreements, SOPs and metrics to measure service delivery and ensures that staff knows and understand their responsibilities, authorities and accountabilities. 
• Collaborates with business partners and Information Technology personnel to identify business opportunities, requirements 
• and system development specifications. Coordinates business changes and enhancement requests. 
• Research reported issues in partnership with SF Ops, packaging, institutional partners and IT, and translate into enhancement as needed. 
• Ensures communication to all stakeholders occurs throughout planning, implementation, review, as well as for ongoing initiatives to ensure full transparency and awareness of key players. 
• Creates and manages a labor model that maximizes outcomes and establishes career paths to retain and develop talent. 
• Develops talent, manages performance and delivers performance evaluations, while embracing and modeling the organization's TEACH values. 
• Actively participates in management meetings, activities and assignments. 
• Travels as needed 
• Completes other duties as assigned. 
• Performs other duties as assignedComplies with all policies and standards

• Bachelor's Degree in Computer Science / Analytics, related field, Required or equivalent industry experience Required and
• Master's Degree Preferred
• 5 years leadership experience overseeing multiple functions. Required and
• Experience in managing and improving business systems including Banner Financial Aid & Student Accounts, ProSAM, TouchNet, inContact, Salesforce and/or other Financial Aid Management and Workforce Management / Analytics systems Required and
• Experience managing large projects, creating and defining complex operational processes and procedures. Required and
• Proficiency in CX1 Chat Integrations with Salesforce is highly desirable and
• Strong background in utilizing Power BI for creating insightful dashboards is preferred and
• Experience with Banner, Salesforce, and Complio systems is preferred and
• Experience working in Title IV regulated environment Required and
• Data analytics experience Preferred and
• Workforce management or contact center leadership experience Preferred
• Candidates must possess hands-on and versatile leadership qualities and the ability to manage change in a fast-paced environment.
• The ability to manage, motivate and develop staff is required.
• Candidates should possess excellent communication, inter-personal skills and demonstrate the ability to foster collaboration across diverse groups of constituents, including students, institutional partners, internal management, IT system developers, vendors and other staff.
• Candidates must have strong analytical project management and organizational skills around business process improvements, change management and systems improvements.
• Ability to work in a high-pressure environment.
• Ability to express technical information to a broad group of people.
• Excellent written and verbal communication skills.
• Ability to develop staff in various environments.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $80,336.75 and $140,851.54. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation