Senior Director, Student Experience Strategy

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.
 

Opportunity at a Glance
This role will serve as a champion for students, actively promoting opportunities for them to thrive in a supportive, safe and healthy environment. This role will also be responsible for designing and implementing student development programs and services that advance the university's commitment to access, diversity, equity and inclusion. Using data to develop strategic initiatives to promote student achievement, this position will help facilitate academic progression and increased graduation rates. The ideal incumbent understands issues related to access and progression and takes effective steps to improve both. The incumbent fully integrates the social determinants of education (economic, food, physical environment, social environment, and health) into a model for all students.

Responsibilities

• Builds and fosters relationships across the university to provide ongoing linkages in the delivery of curricular and co-curricular programs.

• Promotes a student success- and student learning-centered culture, advocating to ensure student needs are prioritized and student success goals are achieved.

• Identifies challenges and obstacles within the student journey, and connects with resources to reduce;

• Helps students to develop skills that will assist in achieving goals (i.e. financial planning, test taking skills, time management, study plans);

• Leads delivery of career services to students and alumni, promoting active engagement with a wide range of employers and career opportunities. Encourages career development of students through meaningful advising and access to job leads, resources and programs.

• Creates best-in-class programs that provide high quality student experiences such as open houses;

• Works with campuses to strengthen the culture of CARE which leads to improved results;

• Develops data reports and synthesizes key trends and solutions with students, especially those who are diverse or are vulnerable;

• Proposes appropriate financial strategies to improve affordability, e.g. grants;

• Continuously gathers feedback from students that can be used to improve programs and services for students;

• Optimizes course and clinical scheduling policies and approaches that facilitate progression and student satisfaction;

• Develops mentoring, counseling, and coaching resources widely available and effective for all campuses.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with all policies and standards

• 10 years experience in an academic environment with an emphasis on implementing continuous improvement suggestions to the student experience Required 
• Experienced with the supervision and management of direct reports within a department. Required 
• Experienced with database administration – MS Access knowledge considered Preferred
• Must have a strong personal presence and excellent communication skills, both oral and written.
• Must have excellent leadership capabilities to develop staff.
• Strong analytical skills – must be able to identify overarching issues that should be addressed in order to enable procedures to be improved.
• Above average competency in Microsoft Suite of products.
• Strong analytical skills, utilizing information from multiple databases to support student success.
• Demonstrated strong organizational and time management skills.
• Ability to interact with all levels: student, faculty and staff. Strong customer service orientation.
• Must be familiar with and comfortable working within a matrix management system.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $137,846.78 and $241,870.90. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation