Senior Director Implementation & Improvement

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
• REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

Opportunity at a Glance
The Senior Director, Implementation and Improvement provides senior level oversight of two key areas of responsibility within Adtalem's Product Development and Classroom Design team:  curriculum implementation and continuous improvement.  The Senior Director will serve as thought leader in each of these areas, responsible for developing and implementing necessary strategies, tactics, and operational plans as needed to ensure the success of the 1000+ digital learning solutions (including courses, competencies, and non-credit experiences) developed annually across the Adtalem portfolio of institutions. Reporting directly to the Senior Director, Implementation and Improvement are the day-to-day leaders of four departments: Project/Vendor Management—which includes responsibility for management of vendors and independent contractors to support course/media development and editorial services, as well as traditional project management functions; Quality Assurance—responsible for creating product quality standards, conducting product quality reviews, and conducting QA analyses of all courses prior to launch; Curriculum Implementation—responsible for all course builds in Adtalem's LMS/LCMS ecosystem and scaling selected third-party technologies; and Continuous Improvement—which includes oversight of both proactive and reactive course maintenance, as well as course deployment activities.   The Senior Director is responsible for leading the development of product quality assurance plans and processes for all digital content development and deployment throughout all phases of the product life cycle. The Senior Director also serves as the key contact with executives and senior leaders at partner institutions to ensure the establishment, dissemination, implementation, and evaluation of product quality and performance standards aligned with partner mission and expectations. As the leader of a highly collaborative team, the Senior Director provides active management and evaluation of performance against expected metrics and KPIs.   The Senior Director is responsible for improving product design and development performance, which requires optimization and management of product development and deployment processes. This critical role involves controlling, monitoring, measuring, executing, designing, and evaluating business processes to ensure the Product Development and Classroom Design team continuously improves on its capability to change as the business environment changes.

Responsibilities

• Serve as a thought leader in curriculum implementation and continuous improvement.

• Develop and implement strategies, tactics, and operational plans to ensure the success of Adtalem’s digital learning solutions across the Adtalem portfolio of institutions.

• Lead the development of product quality assurance plans and processes for all digital content development and deployment throughout all phases of the product life cycle.

• Serve as the key contact with executives and senior leaders at partner institutions to ensure the establishment, dissemination, implementation, and evaluation of product quality and performance standards aligned with partner mission and expectations.

• Identify and implement efficiencies in the product development and deployment process by monitoring, measuring, executing, designing, and evaluating business processes.

• Deliver strategic business and product reviews, including the creation of metrics that measure program quality and partner satisfaction

• Provide leadership in the writing, revision, and verification of development and deployment processes, quality standards and test procedures for program design, and product evaluation to ensure high quality products.

• Provide oversight and evaluation of the quality of work being performed by external vendors and independent contractors.

• Establish evaluation criteria and metrics to ensure product quality across all digital products.

• Validate that product quality documents appropriately outline the overall objectives of the curricula and allow for student acquisition of content.

• Model and coach healthy behavior and positive leadership, encouraging collaborative problem solving and inspiring innovation across the Product Development and Classroom Design team.

• Oversee special projects as assigned.

• This position is responsible for leading a group of professionals who oversee the four main departments within the implementation and improvement team: Project/Vendor Management, Quality Assurance, Curriculum Implementation, and Continuous Improvement.

• Additionally, the Senior Director will ensure that vendors and independent contractors are hired in sufficient quantities to meet course development and improvement demand – and that vendor/contractor performance against product standards is evaluated to ensure all products are delivered on time and meet quality expectations.

• Performs other duties as assigned

• Complies with all policies and standards

• Master's Degree Required
• PhD Preferred
• 10+ years in product implementation and business process improvement required Required
• 5-10% travel requirement
• be a highly skilled communicator and collaborator, able to handle criticism, resolve conflicts, negotiate agreements, run and facilitate effective results-oriented meetings, give effective presentations, and conduct interviews
• be a highly skilled leader, able to build strong cohesive teams that take ownership of mitigating risks, reduce barriers, and create workable solutions
• be a healthy leader who holds self and team members accountable for healthy and respectful behaviors and actions, monitoring to ensure the team is setting the example in leading healthy communications and collaborations internally and externally
• be committed to people development, rewarding actions and behaviors that contribute to results, providing opportunities for developing internal team talent including sharing of best practices, knowledge-sharing, and cross-training to develop and retain achievement-oriented team members and improve bench strength
• be committed to results and demonstrate accountability in all areas of responsibility

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $137,846.78 and $241,870.90. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation