Company Description
About American University of the Caribbean School of Medicine
American University of the Caribbean School of Medicine (AUC), an Adtalem Global Education institution, is committed to training tomorrow’s physicians through international learning experiences, a diverse learning community, and an emphasis on social accountability and engagement. AUC is one of the most established medical schools in the Caribbean and focuses on community collaboration to benefit the health and well-being of the local communities, while enhancing the student learning experience. With campuses located in Sint Maarten and the United Kingdom, AUC has graduated more than 7,500 students and is accredited by the Accreditation Commission on Colleges of Medicine.
In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.
Visit aucmed.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.
Job Description
Opportunity at a Glance
The Registrar Advisor is responsible for counseling students regarding University policies and procedures related to enrollment, records and registration, grades, USMLE registration and processing, graduation and providing excellent customer service to internal and external customers. Also responsible for processing a high volume of student information through the Banner student information system and RightNow CRM. All of these responsibilities require a high degree of accuracy and attention to detail and a moderate level of independent judgment and discretion.
Responsibilities
- Performs Medical and Veterinary degree audits, which involves the review of a student’s academic records to ensure that the student has met all requirements for the degree. Communicates with student regarding the status of graduation application and degree audit and counsels them regarding any outstanding requirements or issues. Tracks degree audit status using RightNow CRM and updates student’s record in Banner when degree is awarded. Receives, processes and mails diplomas to students.
- Answers phone calls and responds to and resolves RightNow incidents. Counsels students regarding University policies and procedures regarding enrollment, records and registration and provides excellent customer service.
- Grades Medical Clinical evaluations as they are received from affiliate and non-affiliate hospitals and posts the grades in Banner. Analyzes affiliate transcripts and evaluations for Veterinary Clinical students and posts courses and grades in Banner at the completion of the year-long Clinical curriculum.
- Processes reinstatement applications, leaves of absences, dismissals and withdrawals in Banner, which involves interpreting and applying University policies and communicating decisions to students. Updates Medical Clinical students’ statuses in Banner per weekly and periodic reports and sends proactive notifications to students regarding status changes.
- Enters NBME Comprehensive Exam and USMLE Step scores in Banner as they are received. In the absence of the Sr. Registrar Advisor, processes ECFMG Form 186 for Medical Clinical students and certifies them on EMSWP.
- Participates in bi-monthly enrollment reporting process. Analyzes data from Banner and other sources and reports current and historical enrollment information on a student-by-student basis. Requires a high degree of attention to detail and accuracy.
- Processes Veterinary student letters of intent and mails them to third parties per students’ requests.
- Calculates and tracks Veterinary student grade point averages and class ranks and they move into the Clinical curriculum.
- Processes transcripts for Medical and Veterinary students as necessary to back-up Registrar Coordinator.
- Registers Veterinary Clinical students in Banner.
- Completes other projects and duties as assigned by the Associate Registrar and/or University Registrar.
- Completes other duties as assigned.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Bachelor's Degree Required
- 1 Minimum of years of customer service experience Required and
- Higher education experience, preferably in an enrollment or records setting (Registrar or Admissions), Preferred
- Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures a plus.
- Strong verbal and written communication skills, problem-solving skills, attention to detail and accuracy are a must.
- Ability to make decisions independently and work with minimal supervision.
- Must be a quick learner in a fast-paced office environment.
- Strong customer service skills required.
- Strong computer skills, including experience with MS Office and database applications.
- Knowledge of student information systems, preferably Banner, a plus.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
