Enrollment Operation Systems Administrator

About Ross University School of Medicine

Ross University School of Medicine (RUSM), an Adtalem Global Education institution, expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

The System Administrator is responsible for coordinating all aspects Adtalem's Med/Vet enterprise systems ensuring all system administration activities are completed. Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications. The Systems Administrator is an exceptionally strong analytical thinker who can demonstrate teamwork, relationship building, and the ability to influence at multiple levels of the organization. They thrive in a fast-paced dynamic environment and are flexible, detail-oriented, and passionate about students and the student experience. They must also be comfortable working with numerous stakeholders across the organization and globally in a highly competitive and at times ambiguous environment. The Systems Administrator will have deep experience across enrollment to support all three ATGE Medical and Veterinary Institutions, as well as defining systems and processes to support a high growth enrollment organization. They will be able to juggle competing projects, define and execute against roadmaps to support the Med/Vet programs, and to solve complex problems. This person will work closely with enrollment leaders, marketing, finance, HR, talent, legal and other ATGE business partner teams.

Responsibilities

• Identify improvement opportunities while displaying creativity, drive, and a pragmatic approach to problem-solving.

• Produces compelling, accurate reports to track performance, velocity, and enrollment opportunity for key stakeholders.

• Creates and maintains all enrollment scorecards and dashboards for recruitment and enrollment activities.

• Produces reporting deliverables that leverage compelling data visualization and story-driven approach.

• Analyzes data, generates updates, tracks activities and KPIs through scorecards and dashboards as assigned to each enrollment team and agent. Collaborates with enrollment leaders and support initiatives that drive new enrollment growth and achieve new enrollment goals.

• Monitors Bot functionality; creates and maintains course equivalency table.

• Work closely with business teams to understand business processes and translate those processes into application workflows.

• Generate and provide training and training documentation as needed for multiple personnel, faculty, students, and help desk personnel.

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.

• Assist with implementation testing and projects.

• Manage the development of knowledge base tools, processes, and workflows.

• Definition and creation of business rules.

• Incident monitoring and reporting.

• Performs other duties as assigned.

• Complies with all policies and standards.

• Bachelor's Degree or equivalent practical experience Required.
• 3+ years of IT System Administration experience Preferred.
• 3+ years Experience gathering business requirements Preferred.
• Excellent oral/written communications skills.
• Ability to work in a team environment with multiple organizations.
• Knowledge in Microsoft windows and Office products.
• Ability to work independently in a fast-paced environment.
• Working knowledge of web base technologies Desired.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $53,520.9 and $80,000.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation