Operations Manager - Hybrid/Minneapolis

Walden

Walden University is a member of Adtalem Global Education (NYSE: ATGE). More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s, or doctoral degree online at Walden. The university offers more than 100 online degree and certificate programs. Walden University is accredited by The Higher Learning Commission, hlcommission.org. For more information, please visit WaldenU.edu and WaldenFacts.com.

Opportunity at a Glance

The Operations Manager will lead a team of high-performing operational and business specialists tasked with evaluating, adopting and implementing breakthrough business practices and technologies to deliver exceptional customer experience, and ultimately impact the company's bottom line.   This role will work with the key stakeholders throughout the organization (including Adtalem resources) to help identify, evaluate and design innovative global and scalable operational processes to increase operational and business efficiencies. In addition, the Operations Manager will lead/oversee the operations team efforts to ensure the successful implementation of such business practices and technologies.   The Operations Manager is an expert in leading process improvement and business transformation initiatives at a global scale. The role is highly analytical and strategic with a pragmatic sense for setting high-level goals and working with key players in the organization to ensure expectations are achieved.

Responsibilities

• Coordination and Supervision - Coordinate, manage and monitor the performance and deliverables of the operations team.

• Best Practices – Enable the operations team to improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures.

• Communication – coordinate the communication between support functions and the different departments.

• Strategic Input - Liaise with Key stakeholders and Subject Matter Experts to implement and manage Global operational plans.

• IT Management: ◦ Work with Institutional and Adtalem IT resources to identify, evaluate, and implement infrastructure projects to support growth and overall business goals. ◦ Identify the internal and external needs, coordinate with Project Manager, Adtalem IT, and the operations/technology team to produce Salesforce and other technology solutions based on cost benefit analysis, technical, regulatory, and customer needs. ◦ Compliance ◦ Data Privacy ◦ Enhancements ◦ Bug fixes ◦ Configuration changes ◦ Third party integrations

• Manage team capacity and resource allocation while accurately evaluating performance of team members and providing direct and actionable feedback.

• Oversee delivery of support of critical customer issues and deliver new strategies to ensure that root causes are addressed.

• Coaching and mentorship: Provide coaching and mentorship to cultivate and drive high performance, and guide career development.
• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's Degree preferably in a technical discipline, required.
• Master's Degree preferred.
• 5 years in operations, process improvements and other operations functions required.
• Previous management or leadership experience required.
• Excellent communication, organizational, interpersonal, and presentation skills.
• Proven track record in driving change and business transformations.
• Demonstrated leadership and vision in managing teams on major projects or initiatives.
• Six Sigma Green Belt Certification or Black Belt certification preferred.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $68,637 and $124,230. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.