Observability Engineer

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit Adtalem.com for more information and follow us on LinkedIn and Instagram.

• Design, implement, and maintain observability platforms (logging, metrics, tracing, alerting) to ensure system reliability and performance.
• Develop and optimize dashboards, visualizations, and reports to provide actionable insights to engineering and operations teams.
• Configure and manage monitoring tools (e.g., Prometheus, Grafana, New Relic, Datadog, Elastic, Splunk) for real-time visibility into applications and infrastructure.
• Define and track key Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure system health and performance.
• Collaborate with developers, SREs, and platform teams to instrument applications and services for observability (e.g., distributed tracing, structured logging).
• Establish and maintain automated alerting and incident response workflows to reduce MTTR (Mean Time to Recovery).
• Partner with teams to analyze telemetry data and identify root causes of performance bottlenecks, errors, or outages.
• Promote best practices and develop standards for observability across the organization.
• Automate observability infrastructure provisioning and configuration through Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible, Helm).
• Continuously evaluate and integrate new observability technologies to improve monitoring and diagnostics capabilities.
• Ensure observability solutions align with compliance, security, and data governance requirements.
• Provide technical guidance, training, and support to engineering teams on using observability tools effectively.
• Support post-incident reviews by providing observability data for root cause analysis and future prevention.
• Contribute to a culture of proactive monitoring, resilience, and operational excellence.

• Bachelor's Degree in Computer Science or related field.
• Minimum three (3) years of progressive relevant industry experience.
• Minimum three (3) years of experience with Observability and Orchestration (New Relic preferred)
• Minimum three (3) years of experience with Configuration Management and Automation tools (Ansible and Terraform preferred)
• Minimum three (3) years of experience with Monitoring and Telemetry tools.
• Harness and Gearset experience (Preferred)
• Three (3) years of JavaScript experience (Preferred)
• Three (3) years CI/CD experience (Preferred)
• Ability to interact professionally with a variety of institutions.
• Excellent written and verbal communication skills.
• Ability to work independently and within a team.
• Desire to grow knowledge and skill set through on-the-job training, formal classroom training and independent research.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $74,064.94 and $130,001.91. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation