Company Description
About Chamberlain University
Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.
There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.
Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Job Description
Opportunity at a Glance
The Manager, Academic Support Advising will be responsible for all Advising & Retention Services assigned program/campus locations and/or by assisting multiple program/campus locations based on enrollment needs. This role monitors and executes on key metrics that directly impact enrollment, persistence, and the overall student experience. This leader is the primary point of contact for all student escalations and will focus on providing excellent customer service by addressing all escalations in a timely and effective manner. The Manager, Academic Support Advising functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose.
Responsibilities
- Ensure students’ progress toward their educational goal is monitored and that advising staff are promoting registration and student engagement.
- Responsible for hiring, training, and supervising academic support supervisors and advisors.
- Monitor, support, and execute on all advising and retention related KPIs.
- Work collaboratively with faculty, program deans, and campus administrators to ensure student success.
- Acts as the liaison for program deans, faculty, and campus administrators for all concerns related to academic advising & retention services.
- Respond to and resolves escalated student concerns in a timely manner. Provides information regarding resolution to students and to any colleagues who are involved in handling the student's situation.
- Lead, coordinate, and participate on student retention efforts and/or programs
- Lead or participate in university/ department initiatives and process improvement efforts
- Assist with the delivery of student workshops related to promoting student success.
- Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.
- Provide leadership and organization in supporting advising and retention services while serving as a SME on committees for Chamberlain University initiatives and programs.
- Monitor advising to ensure practices are in compliance with federal, state and accreditation and corporate regulations.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Master's Degree in Higher Education Administration or related area. Required
- 3 years management experience in customer service or related experience Required
- Ability to work a variety of office hours including evenings and weekends
- Demonstrate critical thinking ability
- Must be a self-starter with the ability to prioritize effectively
- PC skills in Microsoft Office, Internet applications and database software. Experience with Student Information Systems
- Must have excellent communication skills and communicate effectively with individuals at all organizational levels as well as with people of all cultures.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $80,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Adtalem’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
