Manager, Student Services Operations

Walden University is a member of Adtalem Global Education (NYSE: ATGE). More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s, or doctoral degree online at Walden. The university offers more than 100 online degree and certificate programs. Walden University is accredited by The Higher Learning Commission, hlcommission.org. For more information, please visit WaldenU.edu and WaldenFacts.com.

Opportunity at a Glance
The primary purpose of this position is to manage operations in the home office student services department for the implementation of new campuses, projects and initiatives.

Responsibilities

• Manage implementation of student services department at all new campuses.  This includes developing and managing a training plan for staff, assessing skill mastery, providing oversight during start up, and managing a float pool to assist a new campus in areas of student finance and academic advising, registrar services, career services and student affairs.
• Manage the activity of student service staff on project teams that rely on heavy involvement from student services.   This would include new program implementations as well as new initiatives that require multiple resources from either campus, online or home office student services staff.
• Identify and lead large scale process improvement efforts and process changes in the delivery of student services.
• Maintain expertise in regulatory and compliance trends that impact the delivery of student services, and make recommendations for change.
• May need to provide financial aid advising to students on occasion at new campuses.
• Provide guidance to new campus presidents in the management of their student service staff.
• Completes other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

• Master's Degree Preferred
• 3 years in higher education including some management repsonsiblities. Required
• Knowledge of regulations related to higher education including Title IV, academic policies, auditing procedures.
• Ability to influence peers, superiors and indirect reports in a matrix organization.
• Ability to learn quickly and adapt to change.
• Ability to lead change.
• Communication skills, aptitude for working in multiple software systems

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $59923.09 and $108334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.