Manager, Registrar Services

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Opportunity at a Glance
The position is responsible primarily for external and internal graduation and degree audit operations for the Office of the Registrar. This position represents OTR with external and internal customers. It provides supervision to the Graduation Coordinators, Degree Audit Coordinators, and Academic Specialists. The position also includes responsibility for compliance with and education about FERPA and all other applicable laws and regulations. It is expected to provide management resulting in effective and timely communications, excellent (internal and external) customer service, improvement of office policies and procedures, and on-going staff development.

Responsibilities

• Facilitate communication and collaboration between all student-facing units (academic advising, SST, admissions, enrollment, financial aid, bursar).
• Regularly review, develop and improve department policies and procedures.
• Participate in development, implementation and maintenance of policies, objectives, short-and long-range planning; develop and implement projects and programs to assist in accomplishment of established goals.
• Manage metrics to measure staff skills, productivity, and services.
• Deal with internal and external customers directly.
• Collaborate with third party vendors.
• Responsible for FERPA education and compliance throughout the organization.
• Collaborate with Student System Specialist with all new programs and changes to existing programs.
• Create and maintain validation calendar for internal and external use.
• Back up office staff.
• Oversee supervision of personnel, including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance.
• Other related responsibilities as assigned.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree In Management or a related field Required.
• Master's Degree In Management or a related field Preferred.
• 7+ years experience directly related to the duties and responsibilities specified Required.
• Experience in staff development and assessment.
• Successful experience in a systems and customer service environment.
• Experience in university registrar's or record's environment.
• Experience in a for-profit educational environment preferred. Preferred
• Student Information System experience preferred. Banner experience a plus. Preferred
• Record of successfully assuming leadership role with peers and/or supervisees.
• Good problem solving and conflict resolution abilities.
• Excellent written and oral communication skills. Confidence and skill with large databases and student records.
• Microsoft Office skills preferred.
• Strong Excel Spreadsheet skills preferred.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $70696.34 and $124230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation