Manager- Academic Operations (Residency Events)

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

 

Opportunity at a Glance
The Manager, Academic Operations works closely with university faculty and leaders in colleges as well as academic support staff in various departments to develop, plan, and deliver synchronous virtual and in-person academic residency events. This role directly influences the faculty/staff and student journey experience. Reporting to the Director of Operations within the Office of Academic Affairs, the Manager will collaborate on supporting branches of our strategic plan including focusing on unique and elite student experiences and fostering a sense of belonging. This involves engaging in residency strategy planning and working with team members and colleagues in other areas on logistical planning for residencies, labs, and intensives. In this role, you will work as a member of our Academic Affairs Team in an environment that values collaboration, innovation, and diverse perspectives. As an Manager, you'll need to have a strong interest in technology and communications. You'll need excellent interpersonal and written communication skills and demonstrated proficiency in Excel. Previous experience with synchronous in-person and virtual events is beneficial. You should also have a desire to develop best practices and processes, and keep current on trends, technologies, and approaches. This position will also include continuous process improvement, communications across teams and engage in problem solving as issues arise.

Responsibilities

• Plans, coordinates, and organizes logistics for synchronous virtual and in-person doctoral academic residencies, labs, and intensives.
• Collaborates with faculty and support staff for planning and delivery of synchronous academic experiences.
• Partners with the team and program stakeholders to ensure that academic content is current and synchronous experiences are engaging, foster a sense of belonging and achieve university and programmatic goals and objectives.
• Serves as a subject matter expert for doctoral academic residencies, labs, and intensives.
• Manages and oversees event builds in various platforms as well as faculty/staff, and student event communications.
• Manages residency registration opening builds, the event management platform content, residency website content, and residency policies and information in the Walden University Catalog and Student Handbook.
• Reviews, develops, and administers procedures and processes for residencies that support branches of the strategic plan including areas that contribute to unique and elite student experiences and fostering a sense of belonging throughout the community.
• Monitors adherence to university policies and seeks to improve operations, practices, and systems that focus on strategic priorities.
• Gathers and analyzes data relating to synchronous academic activities and assessments for dashboards and reports on event and/or team performance. 
• Assigns faculty and staff to residencies, labs, and intensives and manages faculty/staff assignment changes.
• Responds to student inquiries in Salesforce.
• Supervises colleagues within the Academic Affairs Team.
• Responds to ad-hoc requests for residency data and information.
• Assists in creating micro-budgets and reports as needed.
• Orients new staff on the policies, procedures, and operations of the unit.
• Represents team at pertinent meetings.
• Travels to support academic residencies, labs, intensives, and other academic events. Work hours will flex periodically to accommodate evening and weekend event support.
• Designs workflows and procedures, manages workflow and adjusts when necessary. Sets clear work unit policies and procedures.
• Fosters a success oriented, accountable environment.
• Evidence of effective and innovative leadership and excellent problem-solving skills, shown through accountability and superior results.
• Support special projects and perform other duties as assigned.
• Complies with all policies and standards.

• Bachelor's degree, or equivalent experience, in business administration, contract management, or a related field. 
• 5+ years of professional work experience preferably in online higher education industry. 
• Experience managing or leading teams. Preferred 
• Successful experience in relationship management across a range of partners. Lead healthy communications and collaborations internally and externally.
• Perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. 
  • Strong communication, facilitation, organizational, negotiation, and interpersonal skills.
  • Superior written and verbal communication skills with an outstanding attention to detail.
  • Willingness to mentor, lead, prioritize work projects, and creatively problem-solve across teams.
  • Demonstrates accountability in all aspects of responsibility.
  • Models leadership and professionalism.
  • Must be thorough and detail-oriented. Must have excellent time-management and organizational skills.
  • Creative, innovative, able to work independently on several projects simultaneously with little or no supervision.
  • Ability to manage assigned projects while assisting internal customers as needed. Ability to handle sensitive and private company matters confidentially and with integrity.
  • Proven mastery of MS Excel, Outlook, Word, Teams, SharePoint, Salesforce, Banner and Canvas. Experience with Certain and Zoom is preferred.
  • Must have demonstrated evidence of consistently exhibiting healthy organizational behaviors.
  • Must be familiar with, and adhere to, the Adtalem Code of Conduct and Ethics.
  • Must gain & maintain confidence and trust of others through honesty, integrity, and authenticity.
  • Must be able to build strong customer relationships and deliver customer-centric solutions.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $53520.9 and $93918.96. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation