Enrollment Specialist

• Proactively contact and respond to prospective students via telephone, email and SMS
• Assess and qualify prospects to determine if Walden University programs meet the academic and professional goals of prospective applicants
• Ability to establish rapport and build relationships via phone in a high-volume call environment
• Track record of achieving measurable results in a fast-paced, deadline-driven department
• Remain compliant with standards and policies of the University while operating in a student-centric environment
• Collaborate with other departments to ensure positive application progression, student satisfaction and success

• Bachelor’s Degree preferred
• Minimum of 1 year of customer service experience required
• Experience with online education preferred
• Exceptional verbal and written communication skills required
• Experience working in Customer Relationship Management platforms required
• Salesforce experience preferred
• Proficient computer skills required, including experience with Microsoft Office programs
• Ability to prioritize and work in a fast-paced environment
• Requires the ability to work a flexible schedule, weekends, and evenings to accommodate student, departmental and company’s needs

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.15 and $32.86. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.
  
   

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.