Director of Academic Support

Chamberlain

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

 

Opportunity at a Glance
The Director, Academic Support Advising will be responsible for all Academic Advising functions within their assigned program and/or campus locations. This individual will provide leadership and vision to the Academic Support Advising colleagues regarding key performance indicators that directly impact enrollment, persistence, and the overall student experience. The Director, Academic Advising functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose. This position reports to the Director, Advising and Retention Services and has the following responsibilities: 

Responsibilities

• Implement and ensure adherence to standardized policies and procedures for all academic support advising functions.
• Interview and provides input into the hiring decision of the Manager and Supervisor of Academic Support Advising colleagues and ensures that new Academic Support Colleagues are appropriately trained.
• Ensure student’s progression toward their educational goal is monitored and that advising staff utilizes various strategies/tools to address academic persistence, engagement, and completion.
• Evaluate performance of the Academic Support Advising team and provides input into their quarterly and annual performance evaluation.
• Provide oversight of the new and continuing student process including management of student appointments, meeting KPI goals and deliverables, and ensuring students are accurately advised and progressing through the process in a timely manner. This includes analyzing staffing models, budgets and ensuring all interests are met.
• Identify and assist with the development and implementation of continuous improvement opportunities for the Advising and Retention Services department and the University.
• Collaborate with other functional areas to ensure resource alignment in order to drive student enrollment, persistence, and retention.
• Utilize various systems (i.e., SFDC, Productivity Dashboard, inContact, various reports, etc.) to monitor Academic Support Advising productivity and performance as it related to daily functional priorities/student follow up and adjust strategies and tactics as needed based on analysis of data.
• Manage and evaluate various KPI targeted results in order to identify areas of success and opportunity.
• Utilize data analysis to determine necessary initiatives, improvements, and cutting-edge solutions that lead to superior student outcomes.
• Provide guidance and development to Academic Support Advising Managers in order to equip them with the tools, knowledge, and opportunities needed to successfully support Academic Support Advisors.
• Assist with enrollment and retention related initiatives.
• Diffuse and resolve escalated student issues while exercising care for students and remaining compliant with all organization and legal standards. If unable to resolve, escalate the issue along the correct escalation path.
• Establish self as a thought leader through continuous learning.
• Performs other duties as assigned
• Complies with all policies and standards

• Master's Degree in higher education administration, business, or other related discipline. Required
• 5 years work experience in an academic environment. Required
• Customer service experience. Required
• Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
• Demonstrated ability in process improvement.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Computer skills in Microsoft Office, internet applications and database software.
• Knowledge and understanding of the integrated functions of college-level registrar, admissions, financial aid, academic advising, and student affairs.
• Ability to foster a cooperative work environment.
• Must have strong analytical and organizational skills as well as the ability to work collaboratively and effectively in a matrix organization.
• Knowledge of financial/business analysis techniques.
• Ability to assess objectives and operational requirements and to develop and implement suitable operational policies and/or procedures.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $77996.84 and $140851.54. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.