Training Manager, Office of Admissions

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

The Training Manager, Office of Admissions plays a critical role within the Office of Admissions in ensuring the admissions team is consistently trained on policies, systems, and processes across the student admissions lifecycle—from application review through transfer credit evaluation. This position is responsible for onboarding, upskilling, and evaluating the readiness of admissions staff including Leads, Senior Advisors, and Advisors.

The Training Manager partners with cross-functional teams to ensure compliance with university standards, drives continuous process improvement, and supports the successful adoption of strategic admissions and transfer credit initiatives.

Responsibilities

• Design, implement, and maintain a structured training program for all levels of Admissions staff, with a focus on admissions policy, application review, and transfer credit assessment.
• Lead the onboarding process for new hires, ensuring familiarity with systems (e.g., Salesforce, Banner, Degree Works), university policies, and regulatory requirements.
• Deliver targeted training to support new initiatives, system enhancements, and procedural updates within the admissions lifecycle.
• Monitor team performance data to identify training gaps, develop corrective plans, and improve productivity and decision-making consistency.
• Mentor and coach staff in best practices around admissions decisions, compliance, communication, and student-centered service.
• Collaborate with Admissions leadership to write and update training documentation, process guides, SOPs, and job aids related to admissions and transfer credit workflows.
• Support the rollout of new or revised admissions policies and initiatives by creating training plans and tracking adoption across the department.
• Serve as a resource for complex admissions policy interpretation and promote consistency in decision-making.
• Act as a liaison between the Admissions team and functional partners (Enrollment, Financial Aid, Registrar, Academic Advising, etc.) to ensure consistent understanding of interdepartmental workflows.
• Support the management and communication of transfer agreements and articulation partnerships by training staff on relevant procedures.
• Participate in meetings with vendors and stakeholders related to admissions systems, compliance, or programmatic initiatives.
• Collect and analyze training-related metrics, including staff performance and comprehension to measure training effectiveness and drive improvements.
• Provide feedback to Admissions Managers on team readiness, policy alignment, and observed challenges in day-to-day operations.

• Bachelors degree required. Master's preferred.
• 5+ years experience in university advising or admissions, with direct involvement in admissions decision-making, operations, and policy planning.
• 3+ years experience in training, staff development, or team management, preferably within a university setting.
• Demonstrated experience supporting or leading initiatives related to transfer admissions, international admissions, or articulation agreements.
• Experience delivering training or educational content in a live or virtual format.
• Proficient in Salesforce, Banner, Degree Works, and other student information systems.
• Proficiency in using learning management systems (LMS) and other training and development tools.
• Strong communication (Written and Verbal), facilitation, and public speaking skills.
• Analytical mindset with ability to interpret data and assess team development needs.
• Collaborative leadership style and strong cross-functional coordination abilities.
• Ability to adapt to a dynamic, policy-driven environment with evolving compliance expectations.
• Capacity to work in a fast-paced environment and to be a self-starter.
• Effectively navigate within a highly regulated environment.
• Deadline-oriented, with the ability to handle multiple projects at any given time.
• Ability to self-manage time and priorities in a remote work environment.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $111,584.97. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation