Customer Service Representative- Healthcare Compliance

Chamberlain

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

This position is primarily responsible for coordinating and maintaining student and faculty healthcare requirements records for all Chamberlain University programs.  This position is representative of the University's mission and philosophy by providing customer service to stakeholders; including but not limited to students, faculty, leadership, clinical/practicum coordinators, admissions, student services, outside agencies, and the community. 

Responsibilities

• Communicate with students and faculty via inbound phone calls regarding status of compliance documents. 
• Review/approve/reject compliance documents and advise on overall compliance. 
• Meet and exceed expected service level agreements and key performance indicators for individual and team goals. 
• Communicate professionally in a written format via cases with students and faculty regarding compliance questions. 
• Enter data into internal systems regarding dates and results of student screenings. 
• Review Health Insurance auto enrollment errors, cost discrepancies, and resolve issues surrounding student health insurance.  
• Keep stakeholders informed in a timely manner with changes, challenges, and updates within the department via trainings and regular communications. 
• Update job aides and process documents. 
• Review flagged screenings, determine next steps for students, and send disclosure documents via DocuSign.  
• Complete weekly rotating tasks.  
• Analyze data and propose solutions or improvements when necessary. 

• Bachelor’s degree preferred.  
• 1-3 years equivalent experience working in an educational institution is a plus. 
• Minimum 3 years customer service experience with a focus on customer satisfaction and one-contact resolution required. 
• Excellent verbal & written communication skills with the ability to professionally interact with students and colleagues at varying professional levels. 
• Candidate must have the ability to work independently or within a team environment. 
• Ability to successfully balance multiple tasks simultaneously with competing deadlines while maintaining attention to detail. 
• Ability to take ownership from start to completion, and meet deliverables of assigned tasks and projects in a timely manner. 
• Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel. 
• Strong problem-solving and analytical skills required. 
• Healthcare experience/medical terminology with basic knowledge of immunizations is a plus.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $16.65 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.
  
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation