Associate System Administrator

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem was named one of America’s Most Responsible Companies in 2021 and 2023 by Newsweek and Statista, and one of America’s Best Employers for Diversity in 2021 and 2022 by Forbes and Statista. Adtalem’s family of institutions has more than 300,000 alumni and 10,000 employees. Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.
 

This position is responsible for coordinating all aspects related to the institution's course management and CRM systems ensuring all system administration activities are completed.  Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications.
 

• Work closely with business teams to understand business processes and translate those processes into application workflows.
• Assist with implementation testing and projects.
• Generate and provide training and training documentation as needed for faculty, students, and help desk personnel.
• Manage the development of knowledge base tools, processes, and workflows.
• Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
• Ensures that all accounts are created accurately and within a timely manner.
• Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
• Definition and creation of business rules.
• Incident monitoring and reporting.
• Data management and report creation.
• Assist with case audits.
• Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
• Integrate new products, categories, statuses, custom fields, standard responses etc., into existing structure.
• Maintain interface documentation.
• Act as point of contact for business users.
• Work with product vendor to resolve application issues as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree in MIS, Computer Science, Information Technology, 
• One (1) year of IT System Administration experience.
• Experience gathering business requirements.
• Experience with RightNow Technologies or a CRM tool set. 
• Excellent oral/written communications skills
• Ability to work in a team environment with multiple organizations.
• Knowledge in Microsoft windows and Office products.
• Ability to work independently in a fast paced environment.
• Working knowledge of web base technologies.
• Some php/html coding experience or knowledge.
• Knowledge and understanding of Mercury QuickTest Pro

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $37,761.23 and $68,341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.