Academic Operations Specialist

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

 

Opportunity at a Glance

The Specialist, Academic Operations enables and supports the evolving vision of Walden's continuing and professional education offerings. This position is a critical operational resource responsible for scaling product offering while creating a positive student experience. This position will play a critical role in reviewing student communication, processing student requests and helping to make the operational model more efficient as the platform evolves. The right candidate must be driven to identify and make improvements in specific operational areas in a way that improves the overall student experience. The position will be a part of a small core team of operational innovators working to successfully scale the new learning model.

Responsibilities

• Work collaboratively with a small and nimble team to create learning model and obtain business efficiency.

• Learn and master the use of operational and learning management systems to streamline and automate operational processes while still delivering a positive student experience.

• Review student communication and process various student requests and operational tasks including but not limited to inquiries, refunds, and appeals.

• Collect and present key improvement opportunities to leadership to attain support.

• Proactively mitigate issues through root cause analysis and continuously improve learning operations.

• Provide continual feedback and identify improvement opportunities to support successful iterations of the business model and student experience.

• Partner with product management team to support business development activities, provide relevant information to the BD team and manage project launch timeline.

• Work with leadership, cross-functional operations teams, and student-facing resources at all levels of the organization.

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree Required and Master's Degree Preferred
• 3 years experience in objectively evaluating current processes for opportunities to optimize interdepartmental communication, collaboration, and end-to-end process performance. Required
• 3 years experience working in a global environment with diverse functional and project teams is required. Required
• 1 year experience in higher education. Preferred
• Must possess strong analytical skills, have a strong desire to understand the big picture of how non degree works but also be conscientious and detail-oriented.
• Must thrive in a fast-paced, constant changing environment.
• Excellent written and oral communication skills.
• Previous customer service experience a plus.
• Ability to manage multiple, competing priorities.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $42,661.58 and $75,065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation