Vice President, HR Operations

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

In our U.S. locations, we operate on a hybrid work model with a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.
 

The Vice President, HR Operations, will lead enterprise-wide HR process transformation, focusing on execution at pace. This role will drive immediate stabilization of foundational HR systems, data integrity, and process governance, with measurable progress expected within the first 12 months.

This leader will be responsible for optimizing HR workflows, systems, and employee service delivery to improve end-user experience and operational execution.

Success in this role requires a highly driven, results-oriented leader with deep project-based experience, a strong grasp of HR systems and data governance, and a demonstrated ability to deliver large-scale change on an accelerated timeline. This role will own the HR process governance framework, assess current technology and processes, and build a roadmap for future-state solutions—all while balancing speed, accuracy, and scale.

Key Responsibilities:

HR Process Management & Optimization

• Lead an accelerated assessment and redesign of end-to-end HR processes to enable efficiency, compliance, and usability.
• Drive immediate improvements to process execution by identifying and eliminating bottlenecks, redundancies, and inefficiencies.
• Build and implement a governance model to ensure ongoing consistency in HR policies and workflows.
• Define and track KPIs to measure progress and outcomes, with early wins expected within the first 6–12 months.
• Partner closely with HR COEs, HRBPs, and IT to ensure seamless and scalable process execution.

HR Technology & Systems Optimization

• Evaluate and optimize current HR systems (HRIS, ATS, reporting) with a focus on foundational stability and readiness for future-state solutions.
• Build a roadmap for system enhancements, integrations, and potential replacements, in collaboration with IT.
• Ensure data accuracy and integrity across all platforms as a top priority in the first phase.
• Lead the design and implementation of employee- and manager-friendly digital tools and workflows.
• Advance HR reporting capabilities to support timely, data-driven decisions.

Employee Service and Resource Center & Operational Excellence

• Modernize the employee support model to align with a future-ready, high-efficiency HR service framework.
• Establish and track SLAs, feedback loops, and operational metrics to ensure high service quality.
• Leverage technology and automation to improve support, reduce friction, and enhance employee experience.

Payroll & Compliance (If Applicable)

• Partner with Payroll, Total Rewards, and Finance to ensure accurate and compliant payroll execution.
• Oversee compliance of HR operational processes and data with regulatory and audit standards.
• Lead process and documentation efforts to support audits and mitigate operational risk.

Qualifications & Experience

• 15+ years of progressive HR experience, including 5+ years in HR operations or process improvement leadership.
• Strong experience delivering project-based transformation within HR operations, especially under compressed timelines.
• Expertise in HR technology (HRIS, ATS, integrations), data governance, and system optimization.
• Proven ability to lead HR process redesign, drive operational efficiency, and enhance service delivery.
• Experience owning HR process governance frameworks and system roadmapping.
• Track record of working cross-functionally across HR, IT, and business units.
• Analytical orientation with experience using data and KPIs to drive operational outcomes.
• Experience standing up or optimizing shared services, service centers, or employee self-service models.

Key Competencies

• Pace & Execution: Demonstrated ability to lead at speed, deliver against tight timelines, and maintain momentum.
• Process Optimization: Focused on identifying root causes and delivering scalable improvements quickly.
• Technology & Systems Mindset: Capable of balancing immediate system fixes with long-term digital strategy.
• Data-Driven Leadership: Uses insights to prioritize, measure, and improve operational outcomes.
• Collaboration & Influence: Navigates complex stakeholder environments to gain alignment and drive results.
• Change Leadership: Brings energy and urgency to large-scale transformation efforts.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $225,000 and $325,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation