Student Success Operations Specialist

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

The primary purpose of this role is to elevate and implement a robust employee recognition program tailored to the culture and goals of the Walden University Student Success team. This includes designing meaningful recognition initiatives, aligning them with institutional values and team objectives, promoting inclusive participation across all levels, and continuously assessing program effectiveness through feedback and measurable outcomes. 
 
Responsibilities 

• Develop, promote, and manage employee recognition initiatives—ranging from informal acknowledgments to structured events—ensuring alignment with organizational values, employee engagement objectives, and cultural goals. 
• Lead logistics and communications for recognition-related events and campaigns, collaborating with each of the Student Success teams, leadership, and external vendors to elevate program visibility and impact.  
• Conduct data review and analysis to identify emerging trends, foster innovation, and provide actionable recommendations for continuous improvement and strategic decision-making.    
• Actively promote recognition practices through peer-to-peer campaigns, internal communications, and leadership engagement to build a culture focused on the Walden Community of Care. 
• Act as a central hub for recognition efforts by maintaining platforms, handling employee inquiries, supporting recognition-related documentation, and guiding staff in participation. 
• Provide guidance to the Director with a focus on the student success teams, while demonstrating strong knowledge of the business and expertise in employee recognition. 
• Completes other duties as assigned. 
• Performs other duties as assigned. 
• Complies with all policies and standards. 

• Bachelor's Degree. 
• 3+ years in higher education including some management responsibilities. 
• Knowledge of regulations related to higher education including Title IV, academic policies, auditing procedures. 
• Ability to influence peers, superiors and indirect reports in a matrix organization. 
• Knowledge of Agile methodology. 
• Ability to learn quickly and adapt to change. 
• Ability to lead change. 
• Communication skills, aptitude for working in multiple software systems.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $49199.33 and $86253.75. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation