Student Success Manager

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Opportunity at a Glance
This position will be responsible for managing daily operations and workflow of an assigned advising team; interviewing and hiring of new Advisors; ensuring that there is clear understanding of and compliance with university and federal policies and procedures; and assisting with assigned tasks and projects. Depending on the needs of the University, a manager may be required to assist with daily Academic Advisor activities.

Responsibilities

• Manage daily functions of assigned advising team.
• Assist Advisors with problem resolution.
• Work collaboratively with Academic Leadership to address and resolve student concerns.
• Work collaboratively with Academic Leadership, as necessary, to implement programmatic changes and ensure a positive student experience.
• Assist with interviewing and hiring of new staff.
• Assist with coaching, mentoring and training of Advisors.
• Assist in meeting and exceeding student satisfaction and service level agreements.
• Ensure that Advisors are on track with outreach to help students understand and complete degree requirements, select appropriate course registrations, and achieve satisfactory academic progress.
• Ensure that Advisors are identifying at-risk scenarios and opportunities to develop, implement, measure and improve academic success strategies.
• Work collaboratively with other departments to ensure that escalated matters are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.
• Ensure compliance with existing University and federal policies and procedures. Assist with development, documentation, and promotion of new policies and procedures.
• Responsible for data collection and analysis leading to improved efficiencies in workflow distribution, streamlined operational processes, and more effective student support.
• Work on assigned committees and teams within the organization.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Master's Degree required. 
• 5 years supervisory experience in a university setting or service-oriented environment.
• Experience in data analysis leading to improved business processes and efficiencies.
• Familiarity with online learning and Internet technology a plus.
• Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with other service-oriented, technical, and operational teams.
• Working knowledge of Microsoft Office Suite.
• Strong problem solving and time management skills.
• Strong project management skills.
• Ability to multi-task.
• Excellent verbal and written communication skills required.
• Creative, innovative, able to work independently and in a team environment.
• Ability to adapt to new and rapidly changing situations.
• Self-starter.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $59923.09 and $108334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation