Student Success Coach

Walden

Walden University is a member of Adtalem Global Education (NYSE: ATGE). More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s, or doctoral degree online at Walden. The university offers more than 100 online degree and certificate programs. Walden University is accredited by The Higher Learning Commission, hlcommission.org. For more information, please visit WaldenU.edu and WaldenFacts.com.

• Providing direct, comprehensive program guidance to assigned students (average of 100-120 students).
• Support students in their educational planning and progress from enrollment to graduation.
• Managing students' academic progress according to university policies.
• Helping to ensure students are frequently engaging with Faculty in any area where they require deeper academic support.
• Maintaining appropriate documentation of all academic engagements.
• Maintaining regular communication with students according to university protocol.
• Serve as an expert in their students' academic program details and are able to answer or to obtain answers to all the questions students may have about their programs.
• Advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge, and skills.
• Help students identify their learning strengths and weaknesses and connect them with the necessary university resources to aid in success.
• Evaluate student learning styles, skills, deficiencies, and goals; identify appropriate learning resources for them to use; and facilitate their use of those resources.
• Evaluate student learning engagement and assessment readiness.
• Monitor student academic progress, communicating with each student weekly and intervene as necessary to assist those students having difficulty.
• Assist students in career planning within the boundaries of his or her expertise, and direct students to planning resources in other areas as appropriate.
• Coach students on University policies and procedures, program requirements and related academic matters.
• Work closely with Faculty to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new undergraduate or graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the University and its online community of learners.
• Must be able to spend significant time working at a computer and on the phone using a headset.
• Must be flexible in work hours/schedule to accommodate student’s needs.
• Position may require work above and beyond 40 hours per week during peak periods.

• Master’s degree required
• Minimum 2-3 years’ experience working in a service-oriented environment, teaching or university setting
• Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep Competency Based Education (CBE) students on track
• Strong customer service orientation and excellent communication skills
• Strong problem solving and time management skills
• Ability to multi-task
• Excellent verbal and written communication skills required
• Ability to successfully resolve student issues from request through resolution.
• Effectively work with multiple databases and student platforms
• Working knowledge of Microsoft Office Suite.
• Experience with integrated technology systems and tools
• Skilled at connecting and building rapport with students from diverse backgrounds
• Creative & innovative, able to work independently and in a team environment
• Self-starter
• Ability to adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology a plus

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.15 and $32.86. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
   

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.