Student Finance Processing Lead

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
• REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

This position manages a blended portfolio of multiple institutions that Adtalem Shared Operations supports as well as acting as a liaison for the team. Is responsible for compliant and efficient administration of student finance operations. This role acts as a first line contact for team questions, coaching and mentoring of colleagues, and assisting managers with additional projects. These functions are performed with minimal supervision and with a high level of subject matter expertise. Works closely with academic partners, other functional areas within Shared Operations, and other Adtalem departments to research and resolve any student finance issues. This role is responsible for identifying trends and providing a thorough, holistic customer experience to internal and external customers. It is expected that this colleague will identify and recommend continuous improvement ideas as well as assist in the implementation of team and department initiatives.

Responsibilities

• Manages and resolves escalated issues in a timely manner. Provides exceptional customer care to internal and external stakeholders by accepting ownership of student finance issues and questions.

• Accurately and thoroughly documents all transactions in the appropriate institutional systems.

• Provides training, guidance, and coaching to entry-level and tenured team members, as needed including sharing best practices with colleagues for all supported institutions.

• Conducts One-on-Ones with assigned colleagues and support them with career and professional development opportunities.

• Identifies opportunities and solutions that improve current methods and actively participates as a change leader in a constantly evolving organization.

• Delegate work to other team members, and act as a point of contact in the absence of Manager.

• Build and maintain effective relationships with internal and external stakeholders.

• Assists leadership or others with completing team reporting and is responsible for analyzing team data and trends.

• As needed actively participates in internal and external audits.

• Performs other duties as assigned.

• Complies with all policies and standards.

• Bachelor's Degree Preferred
• 3 Outstanding customer service skills with customer service Required or
• related experience Required and
• 2 years of experience in processing and/or collections Required
• Subject Matter Expert on institutional policies, procedures and understanding of regulatory policies
• High level of interpersonal, communication, problem solving and analytical skills
• Ability to work independently as well as function as part of a team
• Must be a self-starter with the ability to prioritize effectively
• PC skills in Microsoft Office, Internet applications and database software.  Experience with Student Financial Aid software application
• Strong presentation skills and prior experience speaking in front of leadership.
• Self-motivated and willing to take ownership of, and quickly resolve, complex issues

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $49199.33 and $86253.75. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation