Specialist, Training (HQ1145)

Walden University is a member of Adtalem Global Education (NYSE: ATGE). More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s, or doctoral degree online at Walden. The university offers more than 100 online degree and certificate programs. Walden University is accredited by The Higher Learning Commission, hlcommission.org. For more information, please visit WaldenU.edu and WaldenFacts.com.

Opportunity at a Glance
The position is responsible for the delivery of training and development to achieve the objectives of Adtalem Global Education's Department of Operations Training and Support. This position will deliver initial and ongoing training to Operations and Student Central Colleagues and Managers. Primary duties include implementation, delivery, certification and auditing training programs, as well as working with location Managers to build and maintain training plans for their respective teams. 

Responsibilities

• Delivers Regulatory Affairs New Hire training on a monthly basis.
• Works independently to develop and implement training services in a variety of formats for corporate users and campuses/centers.
• Study, review and assess the needs of the user community (Marketing, DEM, Financial Aid, Academic Affairs, Student Service, Career Services, and Student Central).
• Design, develop and deliver training material in multiple formats including CBT, Webinars and instructor led materials across Adtalem Global Education University.  Training materials will be specific to the following areas: Marketing, DEM, Financial Aid, Student billing and AR, Academic Affair (including class scheduling, academic advising, registration, and faculty management, registrar services), Student Services, Career Services, and Student Central.
• Analyze and interpret user requirements, technical specification and application features and functions and translate into appropriate training formats.
• Assist Managers with the implementation of new programs, processes and procedures.
• Adheres to laws and regulations governing recruitment activities as well as the Adtalem Global Education Code of business conduct and ethics.
• Work collaboratively managers and other senior leaders to create/revise training and certification materials.
• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's Degree Required
• 3 experience in operations, student central, department of enrollment, career services, or registrar services Required
• Title IV Policies and Procedures.
• Ability to learn complex processes.
• Strong communication skills – both written and oral.
• Customer Focus
• Action Oriented
• Written Communication
• Presentation Skills
• Listening
• Planning
• Technical Learning
• Informing
• Functional/Technical Skills
• Time Management
• Teamwork – We put the team first, appreciate diverse points of view, assume positive intent, collaborate and communicate openly.
• Energy – We move quickly, learn from mistakes, build positive spirit and always look for a better way.
• Accountability – We take ownership and initiative, demonstrate courage as we speak up, and act with integrity in all that we do.
• Community – We operate with a shared sense of responsibility and purpose, and enrich colleagues, students and the broader community we serve
• Heart – We serve students and each other with passion, respect and care.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $47,766.34 and $86,253.75. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.