- Full-time
- Academic Operations
- Ross University School of Medicine
- Miramar
Job description
About Ross University School of Medicine
Ross University School of Medicine (RUSM), an Adtalem Global Education institution, expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.
In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.
Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.
Opportunity at a Glance
We are looking for a highly skilled Senior Training & Development Specialist with extensive experience in training teams on advanced prospect engagement techniques to drive revenue and create value. The ideal candidate will possess a deep understanding of various prospecting models, including consultative approaches, and demonstrate expertise in pipeline management. This role is crucial in developing and delivering impactful training programs that equip enrollment staff with the skills needed to effectively manage pipelines, leverage data-driven insights, and enhance product knowledge.
As a Senior Training & Development Specialist, you will collaborate with cross-functional teams to identify training needs and design targeted learning solutions that improve prospect engagement and conversion rates. Your role will involve creating and facilitating dynamic training sessions, evaluating the effectiveness of training initiatives, and continuously refining content to align with business goals. Your contributions will play a key role in empowering staff to optimize their engagement strategies, thereby supporting the organization’s growth and value creation.
Responsibilities
- Data-Driven Training:
- Analyze enrollment team performance data and call recordings to identify skill gaps and training needs.
- Develop and refine training programs based on these insights, ensuring alignment with white-glove service standards.
- Measure the impact of training initiatives on key enrollment metrics and adjust facilitation methods accordingly.
- Training Delivery & Facilitation:
- Deliver training using a variety of instructional techniques and formats (e.g., workshops, role-playing, simulations) to engage different learning styles and ensure effective knowledge transfer.
- Train enrollment teams on the critical importance of accurate and detailed notetaking within CRM systems to improve data quality and enhance pipeline visibility.
- Utilize in-depth knowledge of pipeline management to teach teams how to leverage data to track and manage student progress, optimizing each stage for better outcomes.
- Provide product knowledge training that empowers staff to communicate value propositions effectively, enhancing their ability to guide prospective students.
- Focus training strategy on nuanced relationship building and consultative approaches.
- Enrollment-Focused Content Development:
- Design engaging, high-impact training materials that focus on consultative enrollment strategies and relationship-building techniques.
- Utilize e-learning authoring tools to build interactive modules that showcase effective enrollment techniques in action.
- Incorporate engaging visuals, simulations, and assessments to reinforce learning and skill development.
- Working with the Training, Development & Content team, review and inform on content that supports the development of key skills like effective communication, needs assessment, and guiding prospective students through the decision-making process.
- Develop comprehensive onboarding programs for new hires and continuous learning opportunities for experienced staff, ensuring a consistent and scalable approach to training.
- Collaboration and Partnership:
- Work closely with the Quality Assurance & Insights team to identify areas for improvement and develop targeted training solutions.
- Partner with enrollment leadership and subject matter experts to ensure training content aligns with best practices and organizational goals.
- Collaborate with IT and system owners to coordinate training requirements and ensure content reflects system updates and upgrades.
- Continuous Improvement and Innovation:
- Stay updated on the latest enrollment strategies, pipeline management techniques, and training methodologies through continuous professional development.
- Incorporate new insights and trends into training programs, demonstrating a commitment to continuous learning and improvement.
- Participate in new system implementation support centers, providing training guidance and expertise.
- The Sr. Training & Development Specialist will listen to and analyze call recordings to identify training needs, develop targeted content, collaborate with stakeholders to ensure alignment with business goals, and continuously assess training effectiveness through data-driven evaluation.
- Bachelor's Degree Preferred or related experience
- 4 years of presentation experience in both soft skills and hard skills capacity, 6 months curriculum/content development, technical/system document writing and/or development.
- Excellent verbal, presentation, customer service, and communication skills; with the ability to present complex information clearly and engage diverse audiences.
- Advanced understanding of sales training models.
- Proven experience in training sales teams, with a focus on consultative sales models.
- Knowledge of principles and methods for content and training design; instruction for individuals and groups; and the measurement of training effects.
- Knowledge of human behavior and performance specifically related to Adult Learning Theory.
- Knowledge of individual differences in ability, personality, and interests as well as learning and motivation.
- Strong understanding of CRM and LMS tools and the ability to teach the value of data accuracy and effective notetaking.
- Demonstrated ability to create strategic training plans and adapt content to meet evolving business needs.
- Time management skills.
- Critical thinking skills- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches and ability to effectively communicate those in written and/or oral form.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $55,000.00 and $70,000.00 Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Adtalem’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Similar Jobs
Salary
Location
Chicago, IL
Job Type
Full-time
Location
Chicago
Category
Accounting & Finance
Institution
Adtalem Global Education
Description
Mail Room TechnicianESSENTIAL DUTIES & RESPONSIBILITIES:Processes all in-coming and out-going mail and packages for our headquarters; responsible for regulation of postage meters; supervises incoming
Reference
0f1a7935-8ec9-4f8b-9287-ffed04c76a6c
Expiry Date
01/01/0001
Salary
Location
Troy, MI
Job Type
Full-time
Location
Troy
Category
Academic Operations
Institution
Chamberlain University
Description
Opportunity at a Glance At Chamberlain University, we believe if we take extraordinary care of our students, we will graduate extraordinary nurses who can have a significant and positive impact on he
Reference
cbabc2c3-cc81-4202-aa31-37d5d6d96605
Expiry Date
01/01/0001
Salary
Location
Columbia, MD
Job Type
Full-time
Location
Columbia
Category
Marketing & Product Development
Institution
Adtalem Global Education
Description
The position will focus on creating and maintaining positive exposure for the University through the creation of effective marketing programs. Assists in developing strategic marketing plans for the U
Reference
25f2aa59-6df0-4c0c-abf5-c0b9c871f68b
Expiry Date
01/01/0001
Salary
Location
Irwindale, CA
Job Type
Part-time
Location
Irwindale
Category
Faculty
Institution
Chamberlain University
Description
Chamberlain College of Nursing seeks Part-Time Clinical Instructors interested in teaching students in our Bachelor of Science in Nursing program studying at our Irwindale, CA campus. #on-siteYou will
Reference
0a041829-9ca5-458a-9212-83074329d484
Expiry Date
01/01/0001
Salary
Location
Irwindale, CA
Job Type
Part-time
Location
Irwindale
Category
Faculty
Institution
Chamberlain University
Description
Chamberlain College of Nursing seeks Part-Time Clinical Instructors interested in teaching students in our Bachelor of Science in Nursing program studying at our Irwindale, CA campus. #on-siteYou will
Reference
c8237057-bd65-447f-8f6e-c840ac9469a2
Expiry Date
01/01/0001
Salary
Location
Los Angeles, CA
Job Type
Part-time
Location
Los Angeles
Category
Faculty
Institution
Chamberlain University
Description
Chamberlain College of Nursing seeks Part-Time Clinical Instructors interested in teaching students in our Bachelor of Science in Nursing program studying at our Irwindale, CA campus. #on-siteYou will
Reference
ab0862ec-6892-4851-a30c-95bd31f44af2
Expiry Date
01/01/0001
Salary
Location
Thousand Oaks, CA
Job Type
Part-time
Location
Thousand Oaks
Category
Faculty
Institution
Chamberlain University
Description
Chamberlain College of Nursing seeks Part-Time Clinical Instructors interested in teaching students in our Bachelor of Science in Nursing program studying at our Irwindale, CA campus. #on-siteYou will
Reference
c327e247-fff7-4d17-93b7-c7c845562f6b
Expiry Date
01/01/0001
Salary
Location
Thousand Oaks, CA
Job Type
Part-time
Location
Thousand Oaks
Category
Faculty
Institution
Chamberlain University
Description
Chamberlain College of Nursing seeks Part-Time Clinical Instructors interested in teaching students in our Bachelor of Science in Nursing program studying at our Irwindale, CA campus. #on-siteYou will
Reference
bce2ad84-5d90-4267-9a8b-b55bcd046deb
Expiry Date
01/01/0001
Salary
Location
Riverside, CA
Job Type
Part-time
Location
Riverside
Category
Faculty
Institution
Chamberlain University
Description
Chamberlain College of Nursing seeks Part-Time Clinical Instructors interested in teaching students in our Bachelor of Science in Nursing program studying at our Irwindale, CA campus. #on-siteYou will
Reference
185592ad-63ac-47be-8e88-ac9e5bf982ee
Expiry Date
01/01/0001
Salary
Location
Santa Clarita, CA
Job Type
Part-time
Location
Santa Clarita
Category
Faculty
Institution
Chamberlain University
Description
Chamberlain College of Nursing seeks Part-Time Clinical Instructors interested in teaching students in our Bachelor of Science in Nursing program studying at our Irwindale, CA campus. #on-siteYou will
Reference
a407b040-e9bc-4924-8445-a3e9982ba97a
Expiry Date
01/01/0001
“Education is the passport to the future, for tomorrow belongs to those who prepare for it today.” - MALCOLM X
We believe in empowering students to achieve their goals, find success and make inspiring contributions to our global community.
Find out more