Senior Manager of Student Success

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.

The Senior Manager, Student Success, is responsible for overseeing the daily operational functions of the academic advising team and managers and for managing daily operations and workflow of the assigned advising team. This position will serve as the primary liaison to other business and academic units. This position includes responsibility for retention focus, campaign planning, results tracking, strategic development as well as the continued development of the academic advising team.

Responsibilities

• Manage daily functions of an assigned advising team.

• Responsible for directly supervising and overseeing the daily functions of the office location managers and academic advising teams.

• Work closely with the Director of Academic Advising in achieving and implementing strategic goals and objectives for the department.

• Evaluate and assign workflow on a daily basis.

• Take focus on retention initiatives within the department.

• Assist with the establishment and implementation of short- and long-range advising strategies to exceed target goals, assisting students in successfully completing their program of study.

• Oversee the supervision of personnel, which includes work allocation, training, and problem resolution.

• Evaluate performance and makes recommendation for personnel actions; motivates employees to achieve peak productivity and performance.

• Oversee daily operations of the team, ensuring compliance with the University, state and federal laws, policies and regulations.

• Oversee coaching, mentoring and training of staff on the advising team. Support student outreach initiatives by working collaboratively with units, colleges, and schools across the university to promote proactive, student-center advising.

• Assists with management of annual budget and with prioritization and efficient allocation of resources.

• Assist with prioritization of resources to ensure maximum ROI. Assist with the development and execution of advising strategies that address high-risk students.

• Assist with development and execution of retention strategies that motivate and inspire students.

• Work collaboratively with Academic Leadership, as necessary, to address student concerns, implement programmatic changes and ensure a positive student experience.

• Assist with recruitment, selection, and training academic advisors. Assist with development, documentation, and promotion of new policies and procedures.

• Gather intelligence and evidence to help the organization improve its academic and business process and the overall learning experience.

• Ensure that Advisors are on track with outreach to help students understand and complete degree requirements, select appropriate course registrations, and achieve satisfactory academic progress.

• Assist in meeting and exceeding student satisfaction and service level agreements.

• Work on assigned committees and teams within the organization.

• Performs other duties as assigned

• Complies with all policies and standards

• Master's Degree Required
• 8 years of supervisory experience in a service-oriented environment or university setting required
• 2 years of experience in academic advising required
• Proven experience successfully managing teams remotely and in multiple sites preferred.
• Strong analytical and problem-solving skills.
• Exceptional communication skills required.
• Strong organizational and project management skills with acute attention to detail.
• Must have demonstrated leadership skills required to build, manage and motivate teams.
• Effectively work with multiple databases and student platforms.
• Demonstrated skill at connecting and building rapport with other service-oriented, technical, and operational teams.
• Creative, innovative, able to work independently and in a team environment.
• Self-starter.
• Ability to adapt to new and rapidly changing situations.
• Some travel required.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $77996.84 and $140851.54. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation