Senior Manager, Employee Relations

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Opportunity at a Glance

Working under the direction of the Practice Leader, the Senior Colleague Relations Consultant is responsible for responding to colleague relations issues within established service level agreements.  The incumbent is a consultant on employment law, performance management and good management practice and regularly counsels managers who need advice on dealing with issues in these areas. Effectively balances advocacy for the organization and individual colleagues. This position provides input into colleague relations policies, the Colleague Handbook and processes designed to effectively deal with colleague relations issues. 

Responsibilities

• Provides interpretation and advice to managers on employment law, organization policy interpretation and overall colleague relations issues.

• Manages a significant case load, driving inquiries to resolution in a timely fashion; handles more serious inquiries with a sense of urgency.

• Conducts thorough investigations related to claims of harassment or discrimination and makes recommendations for resolution. Provides consulting around routine performance management issues. Helps managers differentiate between performance and behavioral issues.

• Provides counsel on how to provide constructive feedback, write effective disciplinary actions, and provide clearly written objectives and performance evaluations.

• Refers managers to appropriate training classes and consulting available on a wide range of management, leadership and teambuilding interventions through the Adtalem Global Education Leadership Center.

• Proactively keeps the assigned strategic HR consultant current on the progress of investigations and is included in discussions with local management on the resolution of colleague relations issues.

• Provides excellent customer service through effective resolution of issues within SLAs.

• Ensures appropriate case details are documented in the case management system.

• Effectively facilitates training for managers.

• Handles issues with diplomacy and tact. Demonstrates patience, care for the individuals involved, and creative problem solving.

• Effectively deescalates issues. Mediates the resolution of colleague complaints.

• Reviews termination requests and provides HR consulting partners and management with appropriate action plan. Escalates more complex or high risk complaints to the Practice Leader and/or in-house legal counsel.

• Provides expert level advice on EEO, FMLA, ADA, sexual harassment and hostile work environment related issues, both from a legal and organization-wide policy/practice standpoint. Educates managers regarding the spirit and intent of laws, regulations and company policy. Conducts investigations, reports on potential problem areas and recommends appropriate action.

• Represents Adtalem Global Education in EEOC hearings and lawsuits.

• Monitors and responds to employee complaints received through Ethics Point or other formal channels. Communicates/escalates issues to appropriate individuals and assures appropriate resolution.

• Remains current in applicable state, federal, and in some cases, Caribbean employment law.

• Participates in policy, process, training and communications-related CRC activities.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree Required.
• Deep employee relations experience or employment law coursework preferred.
• 8 years of experience in employee relations with extensive exposure to a wide range of employee relations issues required.
• In-depth experience with claims and disputes such as EEO, FMLA and ADA including participation in depositions, EEO hearings required.
• Excellent communications, training, interpersonal skills and influencing skills.
• Strong facilitation, mediation, problem solving and conflict resolution skills.
• Demonstrated track record of independently completing complex investigations.
• Good business acumen and writing skills.
• Skill in analyzing human resource and management problems and developing effective solutions.
• SPHR certification Preferred

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $80336.75 and $140851.54. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation