Representative- HR

About Ross University School of Veterinary Medicine

Ross University School of Veterinary Medicine (RUSVM), an Adtalem Global Education institution, prepares students to become veterinary leaders by drawing connections among animals, people and the planet, as a member of the One Health Initiative. RUSVM offers research programs focused on emerging infectious and zoonotic diseases, conservation medicine and ecosystem health. RUSVM has graduated more than 6,000 students and offers postgraduate master’s, PhD, and Doctor of Veterinary Medicine (DVM) programs accredited by the St. Christopher & Nevis Accreditation Board and the American Veterinary Medical Association Council on Education. RUSVM is located on St. Kitts and includes the Ross University Veterinary Clinic, accredited by the American Animal Hospital Association.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit veterinary.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Opportunity at a Glance
As a Human Resources Representative you will have the unique opportunity to interact with colleagues at every level of our organization throughout each of our institutions. As part of our Employee Services Department, you will play a critical role by assisting our colleagues with onboarding, payroll, compensation, benefits, systems and policy questions through the askHR Service Center. In this role, you will maintain a high level of visibility with colleagues across Adtalem globally. To ensure success, HR Representatives should exhibit strong customer service and problem-solving skills with the ability to multitask and adapt in a fast-paced environment. Additionally, this role will work collaboratively with human resources team members to assist in the implementation of HR initiatives.

Responsibilities

• Assist with all internal and external human resources related inquiries in areas of payroll, compensation, benefits, policy, etc. within the established service level agreement.

• Serve as a company representative and point of contact for human resources.

• Provide excellent customer service and consistently maintain high satisfaction scores.

• Collaborate with human resources team members and vendors to resolve issues and create a seamless colleague experience.

• Maintain a high degree of confidentiality and use good judgement to identify issues and escalate, as necessary.

• Manage leave administration and provide a high level of support to colleagues and managers throughout the leave and return to work process. 
• Support operations and administration of benefit processes.
• Facilitate new colleague orientation and partner with managers and new hires to effectively welcome and onboard new employees.

• Assist and provide leaders with support to understanding and utilizing manger self-service tools and reporting.

• Proactively identify opportunities to enhance colleague experience through self-service technology.

• Assist with managing and enhancing the HR internal resource center and self-service tools (HR knowledgebase and chat bot).

• Partner with the HRIS team to maintain data integrity within HCM

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree in human resources or related field Required
• 1 year years office or HR related experience Required
• Excellent verbal, written, and telephone communication skills
• Professional maturity and ability to work with colleagues at all levels across the organization
• Ability to think critically and provide out of box solutions
• Strong customer service orientation with the ability to multi-task
• Ability to identify issues and make sound decisions
• Excellent time management skills, ability to work independently and take ownership of responsibilities.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation