Military Processing Analyst

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.

This position acts as a liaison between internal stakeholders and outside agencies to manage non-TIV funding on a student accounts. Our colleagues embody the TEACH values and embrace synergies to create positive student outcomes and prompt account resolutions. This role is responsible for promoting student success through accurate and responsive processing of non-TIV aid and providing support to our internal customers and external agencies. Acts with our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Responsibilities

• Supports new student intake process by working with Enrollment, Admissions and Advising to set up student military benefits. 
• Assists students with understanding their military benefits by answering questions about their military funding.
• Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and student appointments.
• Utilize appropriate systems and student data to confirm and submit enrollment, changes to enrollment, grades, and graduation to the VA and DoD.
• Supports internal customers and external agencies with responsive and professional communication via email, phone, SalesForce, and web conferencing.
• Maintain a thorough understanding of all academic programs, policies and procedures including institutional policies, federal, and state regulations. Complies with applicable international, federal, and state laws.
• Maintain a thorough understanding of VA benefits and DoD programs, policies, and procedures, including institutional and international, federal, and state regulations. Complies with applicable international, federal, and state laws.
• Successfully completes various trainings to maintain access to VA and DoD systems.
• Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.
• Demonstrates our TEACH values while being open and responsive to constructive feedback from mentor/supervisor through the development process.
• Actively participates in team meetings, special projects, and all other duties as assigned.
• Maintains service level agreements as determined by leadership.
• Maintains annual quality assurance accuracy rating of 95% and above.
• Communicates effectively with colleagues and leadership.
• Performs other duties as assigned.
• Complies with all policies and standards.

#IND1

• Bachelor's Degree preferred
• Outstanding customer service skills with a minimum 1 year of customer service preferred or
• related experience preferred
• Ability to work in a flexible remote environment
• High level of interpersonal, communication, time management, and analytical skills
• Demonstrate critical thinking ability
• Knowledge of higher education, military regulation, and/or accounts receivable experience preferred
• Ability to work independently as well as function as part of a team
• PC skills in Microsoft Office, various web-based applications and database software
• Excellent math and analytical skills

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $16.65 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation