Manager, Student Services Operations

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholar-practitioners to positively affect social change. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
• REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

Opportunity at a Glance
The primary purpose of this position is to manage operations in the home office student services department for the implementation of new campuses, projects and initiatives.

Responsibilities

• Manage implementation of student services department at all new campuses.  This includes developing and managing a training plan for staff, assessing skill mastery, providing oversight during start up, and managing a float pool to assist a new campus in areas of student finance and academic advising, registrar services, career services and student affairs.
• Manage the activity of student service staff on project teams that rely on heavy involvement from student services.   This would include new program implementations as well as new initiatives that require multiple resources from either campus, online or home office student services staff.
• Identify and lead large scale process improvement efforts and process changes in the delivery of student services.
• Maintain expertise in regulatory and compliance trends that impact the delivery of student services, and make recommendations for change.
• May need to provide financial aid advising to students on occasion at new campuses.
• Provide guidance to new campus presidents in the management of their student service staff.
• Completes other duties as assigned.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree.
• 3+ years in higher education including some management responsibilities.
• Knowledge of regulations related to higher education including Title IV, academic policies, auditing procedures.
• Ability to influence peers, superiors and indirect reports in a matrix organization.
• Ability to learn quickly and adapt to change.
• Ability to lead change.
• Communication skills, aptitude for working in multiple software systems.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $59923.09 and $108334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation