Company Description
About Chamberlain University
Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 22 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with nine Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.
There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.
Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!
Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.
- HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
- REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.
Job Description
Opportunity at a Glance
The Manager, Operations is a critically important role in maintaining the operational health and agility related to expanding strategic partnerships, and evaluating, adopting and implementing breakthrough partner development and business practices and technologies to deliver exceptional customer experience relative to Strategic Workforce Solutions. This role will work with the key internal and external stakeholders throughout the organization (including Adtalem resources) to help identify, evaluate and design innovative global and scalable operational processes to increase operational and business efficiencies for Strategic Workforce Solutions and supporting both Chamberlain University and Walden University. The Manager will be an expert in leading process improvement and business transformation initiatives at a global scale, with a special focus on Salesforce data integrity and hygiene. The role is highly analytical and strategic with a pragmatic sense for setting high-level goals and working with key players in the organization to ensure expectations are achieved. The role includes the opportunity to lead one or more direct reports.
Responsibilities
- Relationship Management - bridge relationships with external and internal stakeholders to support student experience
- Act as Subject Matter Expert (SME) on Salesforce data, operational capabilities, and partnership related processes
- IT Management: ◦ Work with Institutional and Adtalem IT resources to identify, evaluate, and implement infrastructure projects to support growth and overall business goals. ◦ Identify the internal and external needs, coordinate with Product Manager, Adtalem IT, and the operations/technology team to produce Salesforce and other technology solutions based on cost benefit analysis, technical, regulatory, and customer needs.
- Coordination and Supervision - Coordinate, manage and monitor the performance and deliverables of the Operations team analysts.
- Best Practices – Enable the operations team to improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures.
- Communication – coordinate the communication between support functions and the different departments.
- Strategic Input - Liaise with Key stakeholders and Subject Matter Experts to implement and manage Global operational plans.
- Manage team capacity and resource allocation while accurately evaluating performance of team members and providing direct and actionable feedback.
- Oversee delivery of support of critical customer issues and deliver new strategies to ensure that root causes are addressed.
- Coaching and mentorship: Provide coaching and mentorship to cultivate and drive high performance, and guide career development.
- Completes other duties as assigned.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Bachelor's Degree Required
- 3+ years years in operations, process improvements and other operations functions Required
- 1+ year Previous management or leadership experience Required
- 3+ years Years managing data and analytics reporting Required
- 3+ years Years experience working in a CRM, preferably Salesforce Required
- Excellent communication, organizational, interpersonal, and presentation skills
- Proven track record in driving change and business transformations
- Demonstrated leadership and vision in managing teams on major projects or initiatives
- Ability to influence peers, superiors and indirect reports in a matrix organization.
- Ability to learn quickly and adapt to change.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $68,637.22 and $124,230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Adtalem’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
