Manager, Marketing Operations

Adtalem

At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading healthcare educator that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums, certifications and training programs across the medical and healthcare industries.

Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit adtalem.com.

Manager of Optimization under the Enrollment Enablement Marketing team. Focused on support and optimization of the customer experience through enterprise solutions and technology. Primary focus on customer experience and stability.  Identify and support initiatives and technology updates for continuity, functionality, and overall experience to increase throughput. Equip employees (sales team) with tools needed to achieve optimal performance. This will require strategic thinking, strong project management skills, organization, problem solving and an enablement mindset.

• Ensure the overall health and efficiency of customer experience.
• Assess health and function of systems, evaluating optimization and efficiency and identifying solutions.
• Collaborate closely with Quality Management and Operations to support the execution and implementation of strategic initiatives for the regional sales teams and marketing
• Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective presentations and reports.
• Test multi-channel acquisition programs and provided user acceptance testing for technology implementations.
• Champions new technology/process innovation around Enrollment platform for reducing lead costs, enhancing the Prospect/Student experience, and streamlining processes.
• Identifies and helps implement technologies, in partnership with IT, to drive higher revenue through enhanced ROI.
• Completes other duties as assigned.

• Bachelor’s degree in Business Administration, Finance, Marketing, Project Management or related field, highly preferred, or consideration will be given to candidates with equivalent relevant work experience.
• Minimum of 5-7 Years of experience in sales operations and innovation.
• Advanced Excel, data modeling and analysis skills, and affinity to dig deep into details.
• Experience administering or closely working with Salesforce CRM.
• Experience in data visualization - building dashboards and interactive visualizations using Microsoft PowerBI or other data visualization tools is preferred.
• Project Management skills.
• Strategic and innovative thinking.
• Distinctive problem solving and analysis skills (commercial, operational, organizational, global) and experience analyzing large data sets.
• Experience with fast-paced, sales-force driven business models preferred.
• Related experience in contract development, redlining, legal terms review, negotiations, contract management.

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In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $68637.22 and $124230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits

You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.